Follow the video below to self-troubleshoot before proceed any further.
⚠️Please include the test result when resorting for email support.
Headset microphone installation
Please run the mute-test to see if the microphone is installed properly onto the headset. Otherwise, your teammates may not hear your voice. Since the H6 headset does not have the side tone feature. In order to check if the mic is working please mute the microphone through the in-line switch and then check if the LED on the mic capsule lights up red.
Not recognized/Recognized but no sound
There are quite a few reasons to it. Please follow the steps below to see if the setups are all correct.
1. Check up the above session on how to install the microphone properly.
2. Click into "sound panel"-"recording devices" to make the H6 headset default input.
3. Double click the H6 headset under "recording devices", find the "Level" tab to crank up the input volume level.
4. Open the audio setting of your Discord (or other software that you are using) to confirm that the input and output are both H6 headset.
Sorry no. Because all FIFINE USB headsets use a universal driver built into Windows and Mac and even some Linux and Chromebook systems. So there is no specific driver to download. If the driver fails to trigger the automatic installation on Windows, just follow the steps below to update and reinstall the driver. For the other systems users, please check out the correspondent tabs.
Sorry no. Because all FIFINE USB headsets use a universal driver built into Windows and Mac and even some Linux and Chromebook systems. So there is no specific driver to download. If the driver fails to trigger the automatic installation on Windows, just follow the steps below to update and reinstall the driver. For the other systems users, please check out the correspondent tabs.
Because of the variations of the Chrome OS system, we have only confirmed the computer models and system versions below work.
Toshiba Chromebook 2 (2015) with OS Version: 67.0.3396.99;
Acer R11 with Version: 71;
Acer C720, Acer C740, Samsung Series 3, and Samsung Series 5 with OS Version: 72.0.3626.117.
Then downloaded a Voice Recorder app from the Play Store, you're good to go.
It works when using with a proper USB adapter.
Android with a micro-USB port needs a micro-USB male to type-A female adapter.
Android with a type-C port needs a type-C male to type-A female adapter.
iPhone/iPad with a lightning port needs a lightning male to type-A female adapter.
iPhone/iPad with a type-C port needs a type-C male to type-A female adapter.
⚠️Highly recommend the adapter from Apple store if you do want to use the mic for your Apple mobiles.
https://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter
https://www.apple.com/shop/product/MD821AM/A/lightning-to-usb-camera-adapter
⚠️The mic doesn't work with the Xbox console nor controller.