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K669B FAQs

05 Jul, 2019

K669B FAQs

Self Troubleshoot before proceed any further. 

Please include the test result when resorting for email support.

1.Is "USB PnP Audio Device" seen by your Windows or Mac or is recognized as unknown device?

2.If it's recognized, is what you want to hear mic playthrough you computer speaker? (Please refer to monitoring part in the video below). 

3.If computer sees it as unknown device, have you test out on a different computer? Tried to update and reinstall the unknown driver for a few times on the same computer? 

 

Q: 1.the microphone is not recognized; 2.it is recognized but still no sound heard; 3.no sound on my Mac; 4.after upgraded from to Win10, the microphone doesn't work?

A: You can find step-by-step tutorial videos for above question on K668 problem-solving playlist: http://bit.ly/K669669Bproblemsolving 

 

Q: How to use multiple K669/K669B microphones on one computer?

A: Yes if you want to have a try, check out the link below. Basically, for Windows users, you just need to download an app called voice meter banana. If you use Mac, just create an aggregated device by using MIDI Audio setup.
Post: Using Multiple Microphones On One Computer

 

Q: Microphone doesn't work with my Skype!

A: 1.Follow the playlist: http://bit.ly/K669669Bproblemsolving to check if K669/K669B is working properly. 

2.For Windows user, you can go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone, at lasts restart computer.

3.Update Skype to latest version or re-install the latest Skype.

Leave a comment
538 comments

FIFINE MICROPHONE

September 04, 2020

Hi @Marceau,
Which computer are you using, Window or Mac? Could you bother to test the mic on another computer to confirm the K669B isn’t defective? By the way, could you provide the order number?

FIFINE MICROPHONE

September 04, 2020

Hi @Eva Lin,
If your Windows computer doesn’t recognize the mic, first off plz test the mic on another computer to confirm the K670 isn’t defective. Then plz plug the mic into the first computer without using a usb hub, right click the USB PnP Audio Device or Unknown USB Device in the driver manager and choose update driver software, then uninstall it, restart the computer. Finally, plz plug the mic into another usb port except the usb hub. If you are using the Windows 10, you may need to pay more attention to the private setting after updating and allow the software access to your mic.

a lot of background noise - is it the adapter?

September 04, 2020

Does this mic work better with PCs? I connected it to my MacBook Pro, so I needed to use an adapter (USB to USBC) and I’m wondering if the crazy amount of background noise is from that. I have a little booth and turned down the gain, etc.

Moises Luna

September 04, 2020

do you do delivery to Peru(Lima)?

Saif

September 04, 2020

How can I get only a shock mount

Pharoah Pilgrim

September 06, 2020

I would like to know if the FIFINE Studio Condenser USB Microphone works with xbox.

FIFINE MICROPHONE

September 07, 2020

Hi @Pharoah,
Sorry that the USB microphone can’t work on Xbox.

FIFINE MICROPHONE

September 07, 2020

Hi @Saif,
You can search for it on Amazon with the keyword “shock mount”. But the K669B is not so heavy that it isn’t necessary for K669B to be equipped with the shock mount.

FIFINE MICROPHONE

September 07, 2020

Hi @Moises Luna,
Sorry that we can’t ship it to Peru.

FIFINE MICROPHONE

September 07, 2020

Hi @Michelleostroff94,
First off, try testing the mic on a laptop without charging cord plugged in to see if it’s the grounding issue. If laptop is not available, could you bother to have your PC powered by another wall outlet? Next, to eliminate the possibility of a broken USB, just test with another one. Then, set the mic dial at 70%, computer at 80% and speaking range for around 5 inches. At last, test the mic with different positions on your desk to see if the static is still there.

Juan Sebastián Portilla Pinto

September 07, 2020

The above solutions did not work.
Suddenly the microphone disappeared.
It was working fine. I´m desesperate.

Hugo Mc Intosh

September 08, 2020

My K669B is working great om my Macbook when using Teams and Skype. Nonetheless, when I connect through Zoom, the sound cuts off intermitently and randomly and my audience does not hear me well. I assume it may be some software or configuration issue. Any comments that might help me?
thanks

Alfius

September 08, 2020

Does K669B can work with android phones using OTG Y cable converter with external power?

hunter

September 09, 2020

i unscrwed the bottom pecie and noe i cant get it back on

FIFINE MICROPHONE

September 10, 2020

Hi @Juan,
Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

FIFINE MICROPHONE

September 10, 2020

Hi @Hugo,
Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

FIFINE MICROPHONE

September 10, 2020

Hi @hunter,
Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

Jessica

September 10, 2020

Hi, I’ve had this microphone for quite a while now and i adore it. However today i called someone on skype (for the first time in years and years) and afterwards when i went back to discord or any application the microphone is extremely quiet even on it’s loudest setting. Normally i have the volume wheel up half way and people say i sound very loud now it’s on max and almost unhearable. I have unplugged and re plugged the microphone and restarted my computer many times now. Do you know of anything that could help?

Cristian Acero

September 13, 2020

I’ve had this mic for not too long at all probably like 2 months of actually using it. It was working completely fine yesterday but when I used it today I heard static from it even if I had the knob off

FIFINE MICROPHONE

September 13, 2020

Hi @Alfius,
The K669B can be used on the Android phone via suitable adapter. But even the K670 can be connected to smartphone via USB adapter, there’s no way for smartphone to play through the input at the same time.

FIFINE MICROPHONE

September 14, 2020

Hi @Cristian Acero,
Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

FIFINE MICROPHONE

September 14, 2020

Hi Jessica, First off plz check whether you have unchecked the "allow applications to take exclusive control of this device", whether you ticked the "Automatically adjust microphone settings". Then please adjust the volume dial around 60%, computer output around 80%, speaking range around 3-5 inches. If the above suggestions don't help, plz record a 1-minture MP3 recording file, including 30s for speaking and 30s for keeping silent. Then send the file to webfifine.cc then our engineer will help you out.

Tara Peek

September 14, 2020

I am having issues with the sound quality. It seems like it picks up every little background noise. When I use it on streamlabs OBS the filters seem to help when it’s quiet, but when I speak you can hear all the background noise again. I am not sure if I need a windshield for it, or what I should do.

Thank you,
Tara

FIFINE MICROPHONE

September 14, 2020

Hi Tara Peek, To do with the background noise, first off is to keep decent gain level, the dial setting on mic is of crucial importance. Set it below 50% if you're in a noisy room and the noise cant get rid of, such as the sound from fans or air-condition. Next, set computer input at around 80%. At last, the speaking range is another aspect that makes the great difference. Keep the mic 3-5 inches away from mouth, the closer the better. If budget is enough, with an arm stand, you will find the sound quality is up for another league. But overall the best method to have great sound quality is to setup the use environment (if the mic is not defective). And the treated room can be done with ease, and here's our blog for your reference: https://fifinemicrophone.com/blogs/news/how-to-make-an-acoustic-treatment-on-a-budget If it still doesn't change, plz contact webfifine,cc with the order number, then our after-sales team will help you out.

Cameron H

September 15, 2020

After about a month of use windows 10 keeps raising my mic volume when I lower it in the control panel. I have the thing where you allow applications to take exclusive control turned off. I can’t figure out what the problem actually is. Any help is welcomed.

FIFINE MICROPHONE

September 15, 2020

Hi @Cameron,
What’s the software you are using? Plz check whether you ticked the “Automatically adjust microphone settings”.

Jensen Giger

September 16, 2020

The mic won’t stop making static and white noise no matter what I do.It’s been a consistent problem since June.

Phillip

September 16, 2020

My mic will work fine, then after a while everyone on my meetings tells me they can’t hear me, like the mic volume is dropping, but I haven’t made any changes. The only way it gets fixed is I unplug the USB connection from the MIC on my computer, plug it back in, and then everyone tells me it is the best I’ve ever sounded.

Why does this thing keep dying in the middle of working?

FIFINE MICROPHONE

September 17, 2020

Hi @Jensen,
First off, try testing the mic on a laptop without charging cord plugged in to see if it’s the grounding issue. If laptop is not available, could you bother to have your PC powered by another wall outlet? Next, to eliminate the possibility of a broken USB, just test with another one. Then, set the mic dial at 70%, computer at 80% and speaking range for around 5 inches. At last, test the mic with different positions on your desk to see if the static is still there.

FIFINE MICROPHONE

September 17, 2020

Hi @Phillip,
Plz check whether you have unchecked the “allow applications to take exclusive control of this device”, whether you ticked the “Automatically adjust microphone settings”.

Benjamin Van Woesik

September 17, 2020

Hi there, I was wondering if there was any cable that I could replace the stock cable with that’ll work without any problems with the K669 Microphone? The stock cord for it is a little too short for how I’d prefer my setup to be. If there is, could you please link and/or post the name of said cord. Thank you very much.

Jensen Giger

September 18, 2020

I’ve tried all the steps you’ve given me but nothing is working. Could this be covered under warranty by any chance?

FIFINE MICROPHONE

September 18, 2020

Hi @Benjamin,
You could just purchase the extension cord on Amazon (the website below). But if the extension cord is not quite necessary, we don’t recommend using it. Cuz it will cause the voice worse, even microphone can’t work sometimes.
Link: https://www.amazon.com/s?k=USB+extension+cord&ref=nb_sb_noss

FIFINE MICROPHONE

September 18, 2020

Hi Jensen, That's kind of weird. Could you please record an 1-minute MP3 file, including 30s of speaking and 30s for keeping silent? Then send to webfifine.cc our engineer will analyze it.

Saim

September 24, 2020

I dont know why, but for some reason i have to hold down the volume button for the microphone to work, i have never dropped it or damaged it before.

FIFINE MICROPHONE

September 25, 2020

Hi Saim, There's the problem for us to search for yoru order through your name or email. Could you please send us your order number and record a short video to show the broken part? Send the file to webfifine.cc then our engineer will help you out.

salle

September 25, 2020

bonjours le micro n’est plus reconnue et je ne ses pas ou faire les mise a jours des pilot merci de votre réponse

mohamed Taj

September 25, 2020

how to cancel the environment noise ? i have K780

Damon

September 25, 2020

Windows has stopped this device because it has reported problems. (Code 43)

Colin

September 27, 2020

My mic only works when I press in on the gain adjuster on the mic. It just started doing this today.

FIFINE MICROPHONE

September 28, 2020

Hi Mohammed, To do with the background noise, first off is to keep decent gain level, the dial setting on mic is of crucial importance. Set it below 50% if you're in a noisy room and the noise cant get rid of, such as the sound from fans or air-condition. Next, set computer input at around 80%. At last, the speaking range is another aspect that makes the great difference. Keep the mic 3-5 inches away from mouth, the closer the better. But overall the best method to have great sound quality is to setup the use environment (if the mic is not defective). And the treated room can be done with ease, and here's our blog for your reference: https://fifinemicrophone.com/blogs/news/how-to-make-an-acoustic-treatment-on-a-budget If it still doesn't change, plz contact webfifine,cc with the order number, then our after-sales team will help you out.

FIFINE MICROPHONE

September 28, 2020

Hi @Damon,
First off plz test the mic on another computer to confirm the K669B isn’t defective. Then plz plug the mic into the first computer without using a usb hub, right click the USB PnP Audio Device or Unknown USB Device in the driver manager and choose update driver software, then uninstall it, restart the computer. Finally, plz plug the mic into another usb port except the usb hub. If you are using the Windows 10, you may need to pay more attention to the private setting after updating and allow the software access to your mic.

FIFINE MICROPHONE

September 28, 2020

Hi @Salle,
If your Windows computer doesn’t recognize the mic, first off plz test the mic on another computer to confirm the K669B isn’t defective. Then plz plug the mic into the first computer without using a usb hub, right click the USB PnP Audio Device or Unknown USB Device in the driver manager and choose update driver software, then uninstall it, restart the computer. Finally, plz plug the mic into another usb port except the usb hub. If you are using the Windows 10, you may need to pay more attention to the private setting after updating and allow the software access to your mic.
As for the Mac, could you bother to try testing the mic in the new version Mac? It seems just the problem of the computer cuz one of our clients ran into the same problem, but the issue was gone after he tried using the microphone on a family member’s (the newest Macbook Pro) rather than his old MacBook Pro.

FIFINE MICROPHONE

September 28, 2020

Hi Colin, Please record a video to show the broken part, send the file to webfifine.cc with the order number, then our after-sale team will help you out.

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Meredith Yu

September 28, 2020

For some reason, when I was using the mic after about 10 months of continual use, it started to not be able to pick up my voice and now, whenever I speak into the mic, the audio played back to me is constantly cutting out. Is there anything I can do about it? Thank you for your time!

Ashis Roy

September 29, 2020

Hi,
I have purchased this FiFine microphone from Amazon as below.
Ordered on June 22, 2020 Order# 111-8063360-9324206
In the beginning I was enjoying my product a lot with high quality recording with nice noise reduction. However, recently, the recordings are too faint, so low….if I use it for a call….people can barely listen to me. Please note, the knob is still on the same place as it was before (white line marker point upward). I am using this on both windows and mac and having the same issue.
Please advice.
Thank you.

Ashis Roy

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