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K669B FAQs

05 Jul, 2019

K669B FAQs

Self Troubleshoot before proceed any further. 

Please include the test result when resorting for email support.

1.Is "USB PnP Audio Device" seen by your Windows or Mac or is recognized as unknown device?

2.If it's recognized, is what you want to hear mic playthrough you computer speaker? (Please refer to monitoring part in the video below). 

3.If computer sees it as unknown device, have you test out on a different computer? Tried to update and reinstall the unknown driver for a few times on the same computer? 

 

Q: 1.the microphone is not recognized; 2.it is recognized but still no sound heard; 3.no sound on my Mac; 4.after upgraded from to Win10, the microphone doesn't work?

A: You can find step-by-step tutorial videos for above question on K668 problem-solving playlist: http://bit.ly/K669669Bproblemsolving 

 

Q: How to use multiple K669/K669B microphones on one computer?

A: Yes if you want to have a try, check out the link below. Basically, for Windows users, you just need to download an app called voice meter banana. If you use Mac, just create an aggregated device by using MIDI Audio setup.
Post: Using Multiple Microphones On One Computer

 

Q: Microphone doesn't work with my Skype!

A: 1.Follow the playlist: http://bit.ly/K669669Bproblemsolving to check if K669/K669B is working properly. 

2.For Windows user, you can go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone, at lasts restart computer.

3.Update Skype to latest version or re-install the latest Skype.

Leave a comment
355 comments

PRESCOTT LEE

June 19, 2020

I have the same problem as Vaughn on his post on May 24, 2020. It seems that the K669B mic only picks up sound when I am touching the volume button. When pressing to make the mic work, no pressure is required. Seems like an electrical grounding issue. Here’s a link to a video with the mic as the input source: https://drive.google.com/file/d/179EMP8SnbJVLMrOOfk_p3wyfACEq4mZC/view?usp=sharing

FIFINE MICROPHONE

June 19, 2020

Hi Benedict,

We are sorry that the K669B is the mono microphone, but it still can do the job to give you the clear sound with less noise possible.

FIFINE MICROPHONE

June 19, 2020

Hi Lee,
The problem happened before, but we may need to report it to our engineer to see if it’s the same problem or it’s the product in the same batch. Please send the file and your order number to web@fifinemicrophone.com our after-sales team will help fix it up.

trevor

June 19, 2020

Mic was working, reorganized desk and unplugged mic with pc off. returned everything and now the drivers are gone and nothing is detected.

FIFINE MICROPHONE

June 20, 2020

Hi trevor,
Do you mean that the K669B worked out of box, but now it isn’t recognized?
If yes, plz firstly test it on another computer to eliminate the possibility of computer glitch. If it works, then go back to the first computer you are using.
Please right-click the “USB PnP Audio Device” or “Unknown USB Device” in the Device Manager and choose update driver software. Then uninstall it, restart the computer, plug the mic into another USB port without using a USB hub.
Btw, if you are using Windows 10, you need to set up your private mode after updating and allow apps to access your microphone.
Link: https://www.youtube.com/watch?v=CH8cnP97VuU
If it still doesn’t work, please email us to web@fifinemicrophone.com with the order order, then our after-sales team will help you fix it up.

Mako

June 22, 2020

Hi I’ve purchased my fifine k669 but the issue is that i want to connect it to my iphone ,so i wonder what is needed, will lightning usb cable solve my problem or do i need any more tools
Thanks I’m really looking forward for your response

Maik Hummelt

June 22, 2020

Hello,

I’ve been using the K669B for almost two months now. So far I’ve been very happy with it, but now it suddenly stopped working properly. It’s still being recognized properly and I do see it outputting a signal, but it seems to only pick up a very narrow range of sound. I can faintly hear the sound when whistling or snapping in front of the microphone, but regular talking is not being picked up anymore. The same issue remains when using it on a different computer, so it doesn’t seem to be a software problem.

FIFINE MICROPHONE

June 22, 2020

Hi Maik Hummelt. Please use the mic to record a MP3 file and send to our support email: webfifinemicrophone.com with your order number. Before recording, you had better to set dial at 60%, computer input 80% and speaking range around 3-5 inches before recording. Then you speak for 30s and you’re silent for 30s.

FIFINE MICROPHONE

June 22, 2020

Hi @Mako Current a lightning male to USB type A female adapter is needed to connect the mic with iPhone. And for recording voice, app such as voice meo is needed, for video recording, MoviePro would be good. And there’s no setting you need to change, because iPhone will change the audio source automatically when there’s an external device plugged in.

William R Hernandez

June 24, 2020

Will I be able to use the lightning/USB adapter to 669B mic to make phone calls from Iphone?

Bruno Schulz

June 25, 2020

Hi, I think on my mic is push to talk on. Its not so nice because, if i want play a game and talk at the same time i have to press the round button in the middel of the mic the whole time.. How can I chance the setting? Is my mic broken? The mark on the round butten is on loud ! Thanks for support.

FIFINE MICROPHONE

June 26, 2020

Hi Bruno Schulz. Could you use your cellphone to shoot a video describing the problem? The problem happened before, but we may need to report it to our engineer to see if it's the same problem or it's the product in the same batch. Then send the file and your order number to webfifinemicrophone.com our after-sales team will help you fix it up.

FIFINE MICROPHONE

June 26, 2020

Hi @William R Hernandez. Sorry that you can’t make phone calls from iphone. Cuz The iphone will automatically set the external microphone as the default input or output device, which means you can not hear the vioce, and you can only speak.

Roman

June 26, 2020

Hello! I had problems installing drivers, I watched your video, it didn’t help. I tried to get help from other sources, but it was useless. The system just can’t find these drivers! Windows 7 System. Please tell me what I need to do in order for the drivers to download, and the microphone worked in good condition!

Ashton konopka

June 26, 2020

I plug in my Microphone, and wait a little and the microphone software never shows as a usable device. What do i do?

Brandon Dawson

June 27, 2020

Hi i just purchased my microphone. It is not working. I watched the video and nothing work.

David G

June 27, 2020

I bought the K669 Microphone and followed all the tutorials for Windows. The issue is with the sound. It records sound but it all comes out as robotic and isn’t comprehensible. It only sounded fine for a couple of days and then it stopped sounding good altogether. I have updated and installed the drivers many times, still, nothing has fixed the audio.

Satyajit Das

June 28, 2020

Just bought Fifine usb microphone 669B.
I tried to use in audacity recording on a karaokes, it is showing sample error rate -9997. I changed project rate to 48000, rename track rate, went to setting preferences for audacity a changed quality to 48000 and bits 24. But still does not work and showing the same message.
Please help otherwise I have to return this.
Thanks,
Satyajit

Loyed Santmajor

June 28, 2020

I ordered a fifine 669 of amazon and my computer can detect but there’s no audio recording

Priyanka

June 30, 2020

I want to connect microphone to my ipad to record in starmaker app.. Plz guide

FIFINE MICROPHONE

June 30, 2020

Hi Roman.
First off, plz test it on another computer to eliminate the possibility of computer glitch. If it works, then go back to the first computer you are using.
Please right-click the “USB PnP Audio Device” or “Unknown USB Device” in the Device Manager and choose update driver software. Then uninstall it, restart the computer, plug the mic into another USB port without using a USB hub.
Since you are using the Windows 7, there is nothing to do with the private mode. If the PC is Windows 10, please check out the private setting after updating and allow software to access your microphone.
If it still doesn’t work, please email us to web@fifinemicrophone.com with the order number, then our after-sales team will help you fix it up.

FIFINE MICROPHONE

June 30, 2020

Hi Ashton,
We may need more detail info to help with the troubleshoot.
What’s the operating system you are using, Windows or Mac?
Was it recognized when you test the microphone?
What’s the software, OBS, Discord, Skype or Zoom?
Then please send a email to web@fifinemicrophone.com, our after-sales staff will help fix it up.

FIFINE MICROPHONE

June 30, 2020

Hi Brandon, Without enough info, we cant help with the troubleshoot in a quick time. So could you bother to answer the question below? What's the operating system you are using, Windows or Mac? Was it recognized when you test the microphone? Then please send a email to webfifinemicrophone, we will help you out !

FIFINE MICROPHONE

June 30, 2020

Hi David G What's the software you are using to record sound? We will see if we could help with the troubleshoot in a short time. But first off could you bother to follow the steps below? 1. Plz adjust the volume dial around 60% and computer input volume around 80%, then test on a laptop without power cord plugged in or just do the test in another house. 2. Try to use a different output device, if it’s headphone before, then try using an external speaker to test out. If it still comes out as robotic and incomprehensible, please send the audio clip to webfifinemicrophone.com, then our engineer will check it out for you.

Syreese Delos Santos

June 30, 2020

Hi, my Fifine K699B is not being recognized by my Windows 10 computer. I tried plugging the microphone into my laptop as well and it wasn’t recognized either. I tried updating the drivers while it was plugging both into my computer and my laptop and has no success as well. I also tried taking it out and plugging it back in. I tried fiddling around in the “Sound” settings and my microphone was not showing up. I even factory reset my PC expecting a fix, but nothing worked either. I’m very upset as it’s been like this for two weeks now. I sent an email but got no response back. I even tried different USB ports on both my computer and laptop and still, nothing worked. Under “Device Manager”, it says "Unknown USB Device (Device Descriptor Request Failed). I just want this fixed. It’s a great microphone and I really want it to work again. :(

FIFINE MICROPHONE

June 30, 2020

Hi @Loyed,
First off, click the speaker icon at the right corner of the computer, check whether the sound bar moves when you are speaking into the microphone. If yes, the microphone do accept your voice. Then we guess it is probably the setting problem of the software, plz set the USB PnP Audio Device as the default input device. Or you could provide the software you are using to record, then we will give you the detail instruction.

FIFINE MICROPHONE

June 30, 2020

Hi @Satyajit,
What is the operating system you are using, Windows or Mac?
If it is the former one, plz uninstall the Audacity ,then install it again.
As for the latter one, you may need to exit the Audacity completely in the dock of the Macbook, then open the Audacity again, and set the K669B as the default input microphone.

FIFINE MICROPHONE

June 30, 2020

Hi Syreese,
Sorry for the issue. But actually we could not find your message in our email inbox. Is there any possibility that you sent it to the wrong email address?
Anyway, first off let’s focus on helping with the troubleshoot.
Plz plug the mic into the computer without using a usb hub, right click the USB PnP Audio Device or Unknown USB Device in the driver manager and choose update driver software, then uninstall it, restart the computer. Finally, plz plug the mic into another usb port except the usb hub.
Since you are using the Windows 10, you may need to pay more attention to the private setting after updating and allow the software access to your mic.
If it still doesn’t work, could you bother to send a email to web@fifinemicrophone.com with the order numebr? Then our engineer will help you out.

FIFINE MICROPHONE

June 30, 2020

Hi Priyanka.
It is a quite easy trick. What you need is just an USB female to lightning male adapter, then your ipad will automatically regard the K669B as the default input device, and you can enjoy either singing or recording.

Ray

July 01, 2020

Hello, when I record in Logic Pro X, everything records fine, but I cannot hear anything when the mic And headphones are plugged in. The sound records and the level is fine because I can hear it if I use my Mac’s speakers, but for some reason when the headphones and mic are plugged in, no sound will come out of the headphones. The headphones work fine if the mic is not plugged in.

travis

July 02, 2020

where do i go to get the drivers i need to download

Matthew Schoppa

July 02, 2020

My K669b is picking up a lot of background noise and static when I record. I have already tried moving it away from other electronics, changing the USB port, and putting it closer to my mouth. None of those tips helped. lowering the volume dial seems to help a little, but it makes me very hard to hear. Is there any other way to get rid of the static, or at least make the microphone less sensitive without making my voice quiet?

FIFINE MICROPHONE

July 03, 2020

Hi @Matthew. To do with the background noise, first off is to keep decent gain level, the dial setting on mic is of crucial importance. Set it below 50% if you’re in a noisy room and the noise cant get rid of, such as the sound from fans or air-condition. Next, set computer input at around 80%. At last, the speaking range is another aspect that makes the great difference. Keep the mic 3-5 inches away from mouth, the closer the better. If budget is enough, with an arm stand, you will find the sound quality is up for another league.
But overall the best method to have great sound quality is to setup the use environment (if the mic is not defective). And the treated room can be done with ease, and here’s our blog for your reference: https://fifinemicrophone.com/blogs/news/how-to-make-an-acoustic-treatment-on-a-budget
As for the static, first off, try testing the mic on a laptop without charging cord plugged in to see if it’s the grounding issue. If laptop is not available, could you bother to have your PC powered by another wall outlet? Next, to eliminate the possibility of a broken USB, just test with another one. Then, set the mic dial at 70%, computer at 80% and speaking range for around 5 inches. At last, test the mic with different positions on your desk to see if the static is still there.

FIFINE MICROPHONE

July 03, 2020

Hi travis, first off plz test the microphone on another computer to confirm whether it works. If yes, please provide more detail to let us get into the situation. What is the operating system you are using, Windows or Mac OS? If it is the former one, plz plug the mic into the computer without using a usb hub, right click the USB PnP Audio Device or Unknown USB Device in the driver manager and choose update driver software, then uninstall it, restart the computer. Finally, plz plug the mic into another usb port except the usb hub. If you are using the Windows 10, you may need to pay more attention to the private setting after updating and allow the software access to your mic. If it is the latter one, plz contact our email webfifinemicrophone.com with the order number, our after-sale team will help you out.

FIFINE MICROPHONE

July 03, 2020

Hi Ray,
Sorry that it’s seem the issue of K669B’s software, the microphone will be recognized as the ouput and input device. Plz select the ouput device correctly, then your headphone will work fine.

angel contreras

July 03, 2020

when i pluged in my mic it recognized it and doesnt give audio not till i push down on the volume center button. Is this my computers fault or the microphones??

Robin

July 03, 2020

I have the K669 and it was working fine until now. Now there is a very loud crackling when I’m speaking. Not during the silence. So I know it’s the mic and not the connection. HELP!

Cameron Powers

July 03, 2020

Hello! Is there any software for the mic I can install from FiFire? Please lemme know!

Ethan

July 03, 2020

I have the K669B and it is recognized by the computer when I plug it in but when I try to record I cannot hear anything. I tried doing everything on the “Fix Low Audio Volume After Windows 10 Update” page but I still can’t get it working. I also ran the troubleshooter on the sound settings page and it said “Audio Enhancements didn’t load”. When I record on Audacity I can hear faint sounds only after speaking loudly directly into the mic and amplifying it 20×.

PK Sang

July 03, 2020

Fifine Microphone K669B is picking up all the surrounding noise/sound. Is there a way for using it in directional mode and dubb surrounding noise. Thanks.

FIFINE MICROPHONE

July 04, 2020

Hi @PK Sang, to do with the background noise, first off is to keep decent gain level, the dial setting on mic is of crucial importance. Set it below 50% if you’re in a noisy room and the noise cant get rid of, such as the sound from fans or air-condition. Next, set computer input at around 80%. At last, the speaking range is another aspect that makes the great difference. Keep the mic 3-5 inches away from mouth, the closer the better. If budget is enough, with an arm stand, you will find the sound quality is up for another league.
But overall the best method to have great sound quality is to setup the use environment (if the mic is not defective). And the treated room can be done with ease, and here’s our blog for your reference: https://fifinemicrophone.com/blogs/news/how-to-make-an-acoustic-treatment-on-a-budget

FIFINE MICROPHONE

July 04, 2020

Hi Ethan. Um, do you mean that you cant hear your sound when recording? It is the feature of monitor : Right click the speaker icon at the right corner below → Select recording Device → Right click USB PnP Audio Device → Select properties→ “Listen”→ click the checkbox "Listen to this device". However, if you mean that the microphone is recognized but can not receive any sound, plz go back to the "Recording Device". Plz check whether the level meter moves when you are speaking into the mic core. If yes, that means the microphone is working well. If no, plz contact us webfifinemicrophone.com with your order number, our engineer will help you out.

FIFINE MICROPHONE

July 04, 2020

Hi @Cameron Powers. The K669B is just the plug & play USB microphone and we dont have the software to be installed by clients. If you want the recording software, you could just use the recording software that comes with computer, like the soundrecorder on Windows and QuickTime Player on Mac. Also you could download a more powerful recording software, like Audacity, which is free online and it can modify and edit recording sounds.

FIFINE MICROPHONE

July 04, 2020

Hi @Robin, to do with the background noise, first off is to keep decent gain level, the dial setting on mic is of crucial importance. Set it below 50% if you’re in a noisy room and the noise cant get rid of, such as the sound from fans or air-condition. Next, set computer input at around 80%. At last, the speaking range is another aspect that makes the great difference. Keep the mic 3-5 inches away from mouth, the closer the better. If budget is enough, with an arm stand, you will find the sound quality is up for another league.
But overall the best method to have great sound quality is to setup the use environment (if the mic is not defective). And the treated room can be done with ease, and here’s our blog for your reference: https://fifinemicrophone.com/blogs/news/how-to-make-an-acoustic-treatment-on-a-budget

FIFINE MICROPHONE

July 04, 2020

Hi Angel contreras. Could you bother to record a video demo showing the broken issue? Then plz send the file to webfifinemicrophone.com with the order number, then our engineer will see if there’s the way to fix it.

richard

July 04, 2020

it wont let me talk and i have it at half volume

Nardia Isherwood

July 05, 2020

Hi If I am using an Elgato HD60S game capture connected through my Xbox One, would your FiFine T669 work (be compatible)?

FIFINE MICROPHONE

July 06, 2020

Hi @Nardia Isherwood,
Sorry that the T669 may not be used on Xbox. But if you have purchased the T669, plz check out the video on Youtube below for your reference.
Link: https://www.youtube.com/watch?v=j3uv11Ewhso

FIFINE MICROPHONE

July 06, 2020

Hi @richard,
Sorry that it will end in vain effort if we dont have the enough info for the problem. Could you bother to provide more detail to let us get into your situation? Did the computer recognize the K669B? What’s the software you’re using? Plz right click the speaker icon at the right corner below → Recording Device → check whether the level meter moves when you’re speaking into the mic. If yes, that shows your mic is working well, then it should be the issue of software setting. Hope get your message back later.

Julie Smolin

July 06, 2020

My fifine microphone doesn’t work on my mac. I went to systyem preferences and chose the usb PnP audio device and it looks like the mic is working on the input level, but there is no amplification happening.

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