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K670 FAQs

05 Jul, 2019

K670 FAQs

Self Troubleshoot before proceed any further. 

Please include the test result when resorting for email support.

1.Is "USB PnP Audio Device" seen by your Windows or Mac, or is recognized as unknown device?

🔔For the latest Windows users, in order to access the sound setting, please right-click the speaker icon at the bottom right-choose "Sound"-click "Sound Control Panel" at the upper right of the pop-up window. 

2.If it is recognized and level meter responds when you speak, but you still don't hear audio from PC,have you select correct output device (computer or the mic) under system and software setting?

3.If computer sees it as unknown device, have you test out on a different computer? Tried to update and reinstall the unknown driver for a few times on the same computer? 

 

Q: It didn't work even after reinstallation and update of the microphone driver.  

A: Please try clean up the USB registry of your PC. Download the application through the link below. The code for unzipping the file is fifine  

https://drive.google.com/file/d/17rLtF_-UV9_hzAlqdBDr4Nl2C-V5aKHr/view?usp=sharing

First Plug the FIFINE USB mic into your computer, uninstall the "Unknown USB Device" under the Device Manager, then unplug the microphone. Skip to the second step if there's no "Unknown USB Device". 

Next, stay on the Device Manager, double click the app to run. Select “Clean”.

Finally, restart the computer and replug the mic to another USB port.

 

Q: What to do if I hear no sound through the headphone jack of K670 microphone?

A: So you just need to make sure the output setting of computer is select as USB Audio Device/MIC-TEST and the volume is not muted. Then you will hear the sound from the headphone jack of the mic.

 

Q: No sound on my Mac!

A: 1.Check whether the icon of the “USB PnP Audio Device"/"MIC-TEST" appears or not.

(“System Preferences”→“Sound”→“Input”)

2.If yes, then you’re good to go. But you can’t hear any playback of the mic before you click open an audio software (like QuickTime Player) on Mac OS.

 

Q: No sound on my Windows!

A: 1.Check whether the icon of the “USB PnP Audio Device"/"MIC-TEST" appears or not.

(“Control Panel”→“Device Manager”→“Sound”→“Recording Devices”)

2.If yes, then you’re good to go. But you can’t hear any playback of the mic before you enable Windows monitoring feature (right click “USB PnP Audio Device"/"MIC-TEST"→“Properties”→“Listen”→click the checkbox “Listen to this device”).

 

Q: After upgraded to Windows 10, the microphone doesn't work!

A: If “USB PnP Audio Device”/"MIC-TEST" under “Recording Device” appears but the level meter doesn’t move when speaking, simply go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone as well as the other apps below, especially the "Voice Recorder". At lasts restart computer.

 

Q: Microphone doesn't work with my Skype!

A: 1.Check if it's problem of the mic or Skype. Get to sound setting to see if the “USB PnP Audio Device”/"MIC-TEST" is listed as the default input. If not, then no further step, just send us a message.

(Windows: Right click speaker icon on right corner of computer→“Recording Device”

Mac: Click “System Preferences”→“Sound”→“Input”)

2.If driver is there and the level meter moves when speaking to mic, it will be the bug of Skype. The easiest way is to update Skype to latest version or re-install the latest Skype.

3.For Windows user, before the update or re-installation, you can go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone, at lasts restart computer.

 

Contact 

If the trouble-shooting methods above still cannot solve your problem, feel free to contact us at web@fifine.cc
Please include the order number and specify the problem in your email.