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K670 FAQs

06 Jul, 2019

K670 FAQs

Q: What to do if I hear no sound through the headphone jack of K670 microphone?

A: So you just need to make sure the output setting of computer is select as USB Audio Device/MIC-TEST and the volume is not muted. Then you will hear the sound from the headphone jack of the mic.


Q: No sound on my Mac!

A: 1.Check whether the icon of the “USB PnP Audio Device"/"MIC-TEST" appears or not.

(“System Preferences”→“Sound”→“Input”)

2.If yes, then you’re good to go. But you can’t hear any playback of the mic before you click open an audio software (like QuickTime Player) on Mac OS.


Q: After upgraded to Windows 10, the microphone doesn't work!

A: If “USB PnP Audio Device”/"MIC-TEST" under “Recording Device” appears but the level meter doesn’t move when speaking, simply go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone as well as the other apps below, especially the "Voice Recorder". At lasts restart computer.


Q: Microphone doesn't work with my Skype!

A: 1.Check if it's problem of the mic or Skype. Get to sound setting to see if the “USB PnP Audio Device”/"MIC-TEST" is listed as the default input. If not, then no further step, just send us a message.

(Windows: Right click speaker icon on right corner of computer→“Recording Device”

Mac: Click “System Preferences”→“Sound”→“Input”)

2.If driver is there and the level meter moves when speaking to mic, it will be the bug of Skype. The easiest way is to update Skype to latest version or re-install the latest Skype.

3.For Windows user, before the update or re-installation, you can go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone, at lasts restart computer.

Leave a comment

Gavin Olsen

July 13, 2019

My microphone isn’t giving me any feedback. I have tried everything you have suggested with the other problems. I still have no idea what is wrong. I have changed my computer to have the mic as my default mic. This is still not working.


July 15, 2019

@Gavin Olsen hi there, sorry for the delay at weekend. Hope you have solved the issue out. But if not, here we come. Read from your words, the mic is recognized and is ready to work. So I think the main issue is configuration, specifically, the output setting. Where did you plug in your output device, computer 3.5mm jack or headphone jack on mic body? Or simply use computer built-in speaker? If it’s the output related to your computer, just choose built-in speaker as main out. If it’s microphone out, then choose “MIC-TEST” as out on your computer sound setting.

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