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K670 FAQs

05 Jul, 2019

K670 FAQs

Self Troubleshoot before proceed any further. 

Please include the test result when resorting for email support.

1.Is "USB PnP Audio Device" seen by your Windows or Mac, or is recognized as unknown device?

2.If it is recognized and level meter responds when you speak, but you still don't hear audio from PC,have you select correct output device (computer or the mic) under system and software setting?

3.If computer sees it as unknown device, have you test out on a different computer? Tried to update and reinstall the unknown driver for a few times on the same computer? 

 

Q: What to do if I hear no sound through the headphone jack of K670 microphone?

A: So you just need to make sure the output setting of computer is select as USB Audio Device/MIC-TEST and the volume is not muted. Then you will hear the sound from the headphone jack of the mic.

 

Q: No sound on my Mac!

A: 1.Check whether the icon of the “USB PnP Audio Device"/"MIC-TEST" appears or not.

(“System Preferences”→“Sound”→“Input”)

2.If yes, then you’re good to go. But you can’t hear any playback of the mic before you click open an audio software (like QuickTime Player) on Mac OS.

 

Q: No sound on my Windows!

A: 1.Check whether the icon of the “USB PnP Audio Device"/"MIC-TEST" appears or not.

(“Control Panel”→“Device Manager”→“Sound”→“Recording Devices”)

2.If yes, then you’re good to go. But you can’t hear any playback of the mic before you enable Windows monitoring feature (right click “USB PnP Audio Device"/"MIC-TEST"→“Properties”→“Listen”→click the checkbox “Listen to this device”).

 

Q: After upgraded to Windows 10, the microphone doesn't work!

A: If “USB PnP Audio Device”/"MIC-TEST" under “Recording Device” appears but the level meter doesn’t move when speaking, simply go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone as well as the other apps below, especially the "Voice Recorder". At lasts restart computer.

 

Q: Microphone doesn't work with my Skype!

A: 1.Check if it's problem of the mic or Skype. Get to sound setting to see if the “USB PnP Audio Device”/"MIC-TEST" is listed as the default input. If not, then no further step, just send us a message.

(Windows: Right click speaker icon on right corner of computer→“Recording Device”

Mac: Click “System Preferences”→“Sound”→“Input”)

2.If driver is there and the level meter moves when speaking to mic, it will be the bug of Skype. The easiest way is to update Skype to latest version or re-install the latest Skype.

3.For Windows user, before the update or re-installation, you can go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone, at lasts restart computer.

Leave a comment
285 comments

FIFINE MICROPHONE

August 13, 2020

Hi @William, Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

FIFINE MICROPHONE

August 13, 2020

Hi Ron, Could you bother to use your cellphone to record a video demo showing the broken issue? The problem happened before, but we may need to report it to our engineer to see if it's the same problem or it's the product in the same batch. Then send the file and your order number to webfifine.cc our after-sales team will help you fix it up.

FIFINE MICROPHONE

August 13, 2020

Hi Sandeep S, Sorry that we could not find your email in the inbox. Could you bother to write the details to let us get into your situation? Then send to webfifine.cc with your order number, which is 17 digits *-*-******* from Amazon and #FN**** from our website, our after-sales team will help you out.

Don RAymond

August 14, 2020

OS Name Microsoft Windows 10 Pro
Version 10.0.18362 Build 18362
Dell Insipron 7580
Dell came with MaxxAudio Pro and RealTek Audio

Before install the K670, Audio using Zoom and Voice Recorder worked fine but the sound quality was less than desired.

I purchased a K670 last week, Plugged in the K670 and it automatically installed and said all was fine.

Result A massive echo using Zoom and in when when playing back Voice Recorder recordings.

Spent two days changing things in Control Panel – Sound with no results.

The system is now useless
Please help resolve this problem so I can participate in “Zoom Meetings” with and without the K670

Don
donraymond@hawaii.rr.com
808-2355-6445

sandeepsmile@gmail.com

August 15, 2020

Hi Fifine support
Many thanks for your response. Please find below the email that I had sent to service@fifinemic.com last week. I am not sure why it wasn’t delivered to you. I hope the email id is correct.

Amazon Order Number: 403-1745687-6199500
Invoice Number : HYD8-2769
Order Date: 28.12.2019

Email
-—————————————————————————————————————————————————
The Fifine-K670 mic I had purchased in about 8 months back stopped working from today.
It is not getting recognised by the computer and there is no audio input/output. Please find the screenshot attached. It is also not recognisable on applications that support audio. I tried checking with 3 computers.

Attached – warranty and invoice copy.
The blue light is glowing. I also tried changing the cable to check if that could be the issue. But the issue remains the same.

Please let me know how to proceed with this.

I can be reached @sandeepsmile@gmail.com

Sandeep S

August 15, 2020

I have forward the email to web@fifine.cc as well. Thanks

FIFINE MICROPHONE

August 15, 2020

Hi @Sandeep,
Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

FIFINE MICROPHONE

August 15, 2020

Hi @Don,
Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

Patrick

August 15, 2020

Hi Fifine,

Greetings! Hope all is well.

I was able to get a Fifine K670 mic recently and it has been working well. Though yesterday, when I used it in a Zoom meeting, I accidentally dropped it. (Though it was not a huge fall; perhaps the height was as high as just my waist.)

It still works well, though. But I wanted to ask if I should be worried that I dropped it? Or is the design such that it can absorb such falls? (Of course, I will take better care not to drop it anymore in the future. But I just wanted to be sure.)

FIFINE MICROPHONE

August 16, 2020

Hi @Patrick,
No worry. The full metal body construction withstands rough treatment. Thus, the K670 still work well after you dropped it accidentally.

jamie roberts

August 17, 2020

Hey, my mac is not automatically downloading the driver, I’ve been trying for hours, is there anywhere I can download the manually? Cheers

Patrick

August 17, 2020

@FIFINE Microphone thank you for the reply! Much appreciated

Sandeep S

August 19, 2020

Hi Fifine support
I am yet to get any response . It’s been a week since I sent all the details. Can you please check?
Many thanks
Sandeep

FIFINE MICROPHONE

August 20, 2020

Hi @Sandeep,
Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

FIFINE MICROPHONE

August 20, 2020

Hi Jamie, First off, plz test it on another computer to eliminate the possibility of computer glitch. If it works, plz go back to the first computer you are using. Please right-click the “USB PnP Audio Device” or “Unknown USB Device” in the Device Manager and choose update driver software. Then uninstall it, restart the computer, plug the mic into another USB port without using a USB hub. If the PC is Windows 10, please check out the private setting after updating and allow software to access your microphone. If it still doesn’t work, please email us to webfifinemicrophone.com with the order number, then our after-sales team will help you fix it up.

Badice

August 20, 2020

Hi

I have a problem when I speak with the microphone, the sound of my voice drops or cuts out in the middle of a sentence do you have any feelings
*THanks

Sandeep S

August 21, 2020

Hi
I am sorry to follow-up but as I have mentioned in the above posts, my Fifine K670 has stopped working and I had sent all the details to your support ID on 15th August. I haven’t yet received any response, not even an acknowledgement. So I am wondering if the team has received my email. Is there any way for you to check it please?

I was hoping to get it rectified ASAP as I urgently need it for an upcoming event.

Thanks for your help.

FIFINE MICROPHONE

August 23, 2020

Hi Sandeep, Sorry for the late reply, we took days off at the weekend. That's weird, cuz it seems that we replied to your email via servicefifinemic.com. Since you purchased the product on India Amazon, maybe you can try contacting the sale staff on India Amazon.

FIFINE MICROPHONE

August 24, 2020

Hi Badice, First off plz check whether you have unchecked the "allow applications to take exclusive control of this device", whether you ticked the "Automatically adjust microphone settings". Then please adjust the volume dial around 60%, computer output around 80%, speaking range around 3-5 inches. If the above suggestions don't help, plz record a 1-minture MP3 recording file, including 30s for speaking and 30s for keeping silent. Then send the file to webfifine.cc then our engineer will help you out.

Tracy Rutland

August 25, 2020

First week I had this mic the team I work with on ZOOM calls was super happy with the sound quality and volume but this week, all I get is "can you mute yourself — picking up a lot of background noise. Can there be something done to see what is different or to filter out the background noise without impacting the volume? Working with Windows 10 laptop Lenovo ThinkPad X1 Extreme 2nd Gen

FIFINE MICROPHONE

August 25, 2020

Hi Tracy, To do with the background noise, first off is to keep decent gain level, the dial setting on mic is of crucial importance. Set it below 50% if you're in a noisy room and the noise cant get rid of, such as the sound from fans or air-condition. Next, set computer input at around 80%. At last, the speaking range is another aspect that makes the great difference. Keep the mic 3-5 inches away from mouth, the closer the better. If budget is enough, with an arm stand, you will find the sound quality is up for another league. But overall the best method to have great sound quality is to setup the use environment (if the mic is not defective). And the treated room can be done with ease, and here's our blog for your reference: https://fifinemicrophone.com/blogs/news/how-to-make-an-acoustic-treatment-on-a-budget If it still doesn't change, plz contact webfifine,cc with the order number, then our after-sales team will help you out.

Luan Paz

August 26, 2020

Hello! I’ve been having trouble this mic. I mean, it works, I’ve been able to use it reliably for my zoom classes and I’ve made some recordings but that is the part that bothers me. This constant hissing, static-like sound. I’ve watched some reviews on youtube before buying and the audio sounded great. But now, when recording, I constantly have to deal with noise. Tried turning down the volume and the levels on the control panel, it helps, but the recording ends up being too quiet. It’s weird because, when I plug the earphones into the mic, I can hear this hissing sound even when the volume knob is turned all the way down to zero, how is this possible? Is it picking up static from somewhere? Btw, I’m on a samsung notebook and I live in a very quiet neighborhood, at least at night, which is when I make my recordings.

FIFINE MICROPHONE

August 26, 2020

Hi Luan, First off, try testing the mic on a laptop without charging cord plugged in to see if it's the grounding issue. If laptop is not available, could you bother to have your PC powered by another wall outlet? Next, to eliminate the possibility of a broken USB, just test with another one. Then, set the mic dial at 70%, computer at 80% and speaking range for around 5 inches. At last, test the mic with different positions on your desk to see if the static is still there. If the above suggestions doesn't help, plz record a 1-minute MP3, including 30s for speaking and 30s for keeping silent. Then send the file to webfifine.cc our after-sales team will help you out.

Maury Dozar

August 28, 2020

When the mike’s plugged in the sound doesn’t work. I’m using Windows 10.

Julian Shamou

August 29, 2020

I am trying to record but don’t hear any playback on the Mac.

FIFINE MICROPHONE

August 31, 2020

Hi Maury, First off, plz test it on another computer to eliminate the possibility of computer glitch. If it works, plz go back to the first computer you are using. Please right-click the “USB PnP Audio Device” or “Unknown USB Device” in the Device Manager and choose update driver software. Then uninstall it, restart the computer, plug the mic into another USB port without using a USB hub. If the PC is Windows 10, please check out the private setting after updating and allow software to access your microphone. If it still doesn’t work, please email us to webfifine.cc with the order number, then our after-sales team will help you fix it up.

FIFINE MICROPHONE

August 31, 2020

Hi @Julian,
Check whether the icon of the “USB PnP Audio Device"/“MIC-TEST” appears or not.(“System Preferences”→“Sound”→“Input”)
If yes, then you’re good to go. But you can’t hear any playback of the mic before you click open an audio software (like QuickTime Player) on Mac OS.

Nadia Lestari

September 01, 2020

Hello, why I can’t do direct monitoring to my voice during recording? I hear no sound through my earphone jack of ffine K670. Well it worked for the early days I bought it. But one day I started to record my voice, I hear no sound through it. So I can’t monitor my voice…

FIFINE MICROPHONE

September 01, 2020

Hi Nadia, If you are using the Windows, plz right click the speaker icon on the right corner of the computer, select Recording device, right click USB PnP Audio device, select properties, Listening, uncheck "Listen to this device". If the PC is Windows 10, please check out the private setting after updating and allow software to access your microphone. If it still doesn’t work, please email us to webfifine.cc with the order number, then our after-sales team will help you fix it up.

Luke Schmoll

September 01, 2020

Wanna use two mics on one computer and have it sound good
Both mics are the same fifine mic

FIFINE MICROPHONE

September 02, 2020

Hi @Luke,
Because of the problem of technology, you cant use multiple K670 or K678 on one computer. Sorry about that.

Ludimila Cipriano

September 03, 2020

My FIFINE K670 was working perfectly when connected to my computer and also when connected to my cell phone. But on August 31st while I was recording it started to fail and there was no return on the headphones. I tested other headphones, I tested it on another computer, on another cell phone and the problem of lack of return continues, in addition to the quality of the recording being much lower, with very hissing and static, even at low volume. After recording, I can hear the bad result through the headphones connected to the microphone, but I don’t hear the return. That was sudden and now I don’t know what to do. Do you have any support in Brazil? I need help, because I use this microphone to work and I bought it just over 3 months ago and it has only been in use for two months.

FIFINE MICROPHONE

September 04, 2020

Hi @Ludimila Cipriano,
Could you please provide your order number?
As for the static, first off, try testing the mic on a laptop without charging cord plugged in to see if it’s the grounding issue. If laptop is not available, could you bother to have your PC powered by another wall outlet? Next, to eliminate the possibility of a broken USB, just test with another one. Then, set the mic dial at 70%, computer at 80% and speaking range for around 5 inches. At last, test the mic with different positions on your desk to see if the static is still there.
As for the monitor. If you are using the Windows, plz right click the speaker icon on the right corner of the computer, select Recording device, right click USB PnP Audio device, select properties, Listening, uncheck “Listen to this device”.

Barbara Harrison

September 09, 2020

I HAVE TRIED PLUGGING IN THE NEW FIFINE K670 MIKE INTO MY NEW I-MAC AND MY MACBOOK PRO……NO DRIVER WAS AUTOMATICALLY INSTALLED.

THE FIFINE MIC DOES NOT SHOW UP IN SYSEM PREFERENCES ON EITHER OF MY APPLE COMPUTERS.

IT SIMPLY DOES NOT WORK!! PLEASE ADVISE IMMEDIATELY!

Mark Zhou

September 09, 2020

hello, I heard that this microphone has a large diaphragm, and also that a large diaphragm doesn’t pick up high pitched sounds very well. I’m trying to record violin(which has many very high notes), so should I pick a different option?

FIFINE MICROPHONE

September 10, 2020

Hi @Barbara,
Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

FIFINE MICROPHONE

September 13, 2020

Hi @Mark Zhou,
The K670 doesn’t have a large diaphragm, and it just get 2 mm higher that the stardand USB microphone. All of our USB microphone from FIFINE are tuned to cater to high frequencies, so high-frequency sound details are rich and not harsh.

Sean Phelps

September 14, 2020

1.Is “USB PnP Audio Device” seen by your Windows or Mac, or is recognized as unknown device?

NO, and I can’t find the driver anywhere, can you help me find the driver?

FIFINE MICROPHONE

September 14, 2020

Hi @Sean Phelps,
If your Windows computer doesn’t recognize the mic, first off plz test the mic on another computer to confirm the K670 isn’t defective. Then plz plug the mic into the first computer without using a usb hub, right click the USB PnP Audio Device or Unknown USB Device in the driver manager and choose update driver software, then uninstall it, restart the computer. Finally, plz plug the mic into another usb port except the usb hub. If you are using the Windows 10, you may need to pay more attention to the private setting after updating and allow the software access to your mic.

Steve

September 15, 2020

I just received my mic today and when I plug it into my Mac, it’s not recognized. I plugged it into my PC, I get a message saying that the “USB device cannot be recognized”. I tried a different USB cable as well and did not have any luck. I checked to see if there were any drivers I could download, no luck either.

agustin romero

September 15, 2020

My computer does not recognize or launch the driver.

Please help. Thanks

Alex

September 15, 2020

Does this mic have a mute button if so how do I mute when I’m gaming

FIFINE MICROPHONE

September 15, 2020

Hi @Agustin,
Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

FIFINE MICROPHONE

September 15, 2020

Hi @Steve,
If your Windows computer doesn’t recognize the mic, first off plz test the mic on another computer to confirm the K670 isn’t defective. Then plz plug the mic into the first computer without using a usb hub, right click the USB PnP Audio Device or Unknown USB Device in the driver manager and choose update driver software, then uninstall it, restart the computer. Finally, plz plug the mic into another usb port except the usb hub. If you are using the Windows 10, you may need to pay more attention to the private setting after updating and allow the software access to your mic.
As for the Mac, could you bother to try testing the mic in the new version Mac? It seems just the problem of the computer cuz one of our clients ran into the same problem, but the issue was gone after he tried using the microphone on a family member’s (the newest Macbook Pro) rather than his old MacBook Pro.

FIFINE MICROPHONE

September 15, 2020

Hi @Alex,
The volume knob serves as the mute button when you turn it into the zero. But if you do need the mute button, the K678 is recommended. Link: https://bit.ly/fifinemicrophone-K678

Deb

September 16, 2020

Hello,
I have the Fifine K670. I have no problems using this with my 2011 MacBook Air. I have a new 2019 MacBook Air and had to purchase an adaptor with an USB plug. The blue light in the microphone (power) will not come on. Do I need a specific adaptor to use with the newer MacBook Air since there is not a USB port? Thank you so much for your help!!

FIFINE MICROPHONE

September 17, 2020

Hi @Deb,
Yes. You may need a lightning male to USB type A female adapter.
Link: https://www.apple.com/shop/product/MD821AM/A/lightning-to-usb-camera-adapter

Trym

September 22, 2020

Hello! I just got my K670 mic and I have been trying to use the USB lightning adapter straight to iPhone. However, I dont get any sound from the output. Is there any app or some other feature I need to get this to work?

FIFINE MICROPHONE

September 24, 2020

Hi @Trym,
Um I think what you’re going to plan to do with this setup is to use a smartphone as external speaker. If so, it would be better to have a portable amplifier instead. Even the K670 can be connected to smartphone via USB adapter, but there’s no way for smartphone to play through the input at the same time.

Victor

September 28, 2020

How can monitor the audio as I’m recording WITHOUT THAT ANNOYING ECHO on Windows 10?

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