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K670 FAQs

05 Jul, 2019

K670 FAQs

Self Troubleshoot before proceed any further. 

Please include the test result when resorting for email support.

1.Is "USB PnP Audio Device" seen by your Windows or Mac, or is recognized as unknown device?

2.If it is recognized and level meter responds when you speak, but you still don't hear audio from PC,have you select correct output device (computer or the mic) under system and software setting?

3.If computer sees it as unknown device, have you test out on a different computer? Tried to update and reinstall the unknown driver for a few times on the same computer? 

 

Q: What to do if I hear no sound through the headphone jack of K670 microphone?

A: So you just need to make sure the output setting of computer is select as USB Audio Device/MIC-TEST and the volume is not muted. Then you will hear the sound from the headphone jack of the mic.

 

Q: No sound on my Mac!

A: 1.Check whether the icon of the “USB PnP Audio Device"/"MIC-TEST" appears or not.

(“System Preferences”→“Sound”→“Input”)

2.If yes, then you’re good to go. But you can’t hear any playback of the mic before you click open an audio software (like QuickTime Player) on Mac OS.

 

Q: No sound on my Windows!

A: 1.Check whether the icon of the “USB PnP Audio Device"/"MIC-TEST" appears or not.

(“Control Panel”→“Device Manager”→“Sound”→“Recording Devices”)

2.If yes, then you’re good to go. But you can’t hear any playback of the mic before you enable Windows monitoring feature (right click “USB PnP Audio Device"/"MIC-TEST"→“Properties”→“Listen”→click the checkbox “Listen to this device”).

 

Q: After upgraded to Windows 10, the microphone doesn't work!

A: If “USB PnP Audio Device”/"MIC-TEST" under “Recording Device” appears but the level meter doesn’t move when speaking, simply go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone as well as the other apps below, especially the "Voice Recorder". At lasts restart computer.

 

Q: Microphone doesn't work with my Skype!

A: 1.Check if it's problem of the mic or Skype. Get to sound setting to see if the “USB PnP Audio Device”/"MIC-TEST" is listed as the default input. If not, then no further step, just send us a message.

(Windows: Right click speaker icon on right corner of computer→“Recording Device”

Mac: Click “System Preferences”→“Sound”→“Input”)

2.If driver is there and the level meter moves when speaking to mic, it will be the bug of Skype. The easiest way is to update Skype to latest version or re-install the latest Skype.

3.For Windows user, before the update or re-installation, you can go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone, at lasts restart computer.

Leave a comment
200 comments

Ann

May 22, 2020

I just started using this mic and it now only works when i push down on the volume adjuster why is this?

FIFINE MICROPHONE

May 22, 2020

Hi @Edda thank you very much for such detailed info! I think you have also try recording? If you see there’s waveform on software when you choose the mic to be default in, started recording and spoke to the mic?

If no audio was recorded, it’s likely to be the problem of the mic itself. Please contact our support email web@fifinemicrophone.com with your order number. We will find a way to get it fixed quickly!

Edda

May 22, 2020

Emailed the details to web@fifinemicrophone.com as instructed. Please help to follow up. Thanks a lot.
Edda

Cornell Felton

May 23, 2020

I have four fifine k678 mics. I’m using anchor to host and Audacity software to record. Two mics sound amazing, but the other two mics sound is low. Suggestions?

Spotify: thick as threes podcast if you want to hear the audio.

Thanks

FIFINE MICROPHONE

May 25, 2020

Hi @Cornell Felton it could be the power issue, is it a powered USB hub that you use to hook up all 4 K678 to your computer? If not, then it’s better to use USB adapter that has power supply.

Jacob Mansu

May 26, 2020

My microphone was working great, but now it has an fuzzy echoing sound. The audio is no longer crisp and clear. My dog stepped on the cord. Could that mess up the audio? The microphone itself was never touched.

FIFINE MICROPHONE

May 27, 2020

Hi @Jacob Mansu um no scrape on the cable? And in the following use, did you dog still stepped on the cable? If not but there’s still noise, have you unplug the audio cable and plug back into the mic, and test out different USB port on computer?

If you still hear the echo, please use the mic to record a MP3 file and send to our support email: web@fifinemicrophone.com with your order number. Before recording, you had better to set dial at 60%, computer input 80% and speaking range around 3-5 inches before recording. Then you speak for 30s and you’re silent for 30s. 

spot

May 29, 2020

hi,
I have a big problem with my microphone.
It change randomly the audio level.

Margaret Koolman

May 29, 2020

My microphone USB PnP Audio Device is recognised by the computer as the default, but the levels symbol is unresponsive. It’s as though the hardware recognises it but the software doesn’t.

Chris

May 30, 2020

Hello,

I just purchased two K-670’s for podcast recording. I have connected them to my mac and tried creating an aggregate device using both mics so I can record simultaneously. Unfortunately it seems to be unable to recognize both mics at the same time, regardless of how I set things up. I wonder if there is a problem with firmware (if this mic has firmware) or if there is an issue with the Digital thumbprint being identical, thus not allowing the computer to recognize the two mics separately.

Essentially when I plug in both, it just registers whichever one was plugged in last.

Please let me know if this has been encountered by other people and how I might fix it, as the mics are not usable for my purposes unless I can record both separately

Thanks!

Billy Mak

May 30, 2020

I have the exact same problem as Ziv. Unless I hold the volume nob, it would not capture any audio…

Adam

June 01, 2020

My computer keeps raising the boost on my microphone to 100% or +34.0 dB. This happens every restart or sometimes randomly.

FIFINE MICROPHONE

June 02, 2020

Hi Billy Mak. Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

FIFINE MICROPHONE

June 02, 2020

Hi Adam.
First, plz make sure that you didn’t allow application to take exclusive control of this device.(Right click the speaker icon →Recording Device →Property→Enhancement). If yes, plz check out the message below.
Did such issue happen when you used the microphone for the first time or just recently?
Could you send us an video to show the problem so that we can do a troubleshoot quickly?
Please send the file to web@fifinemicrophone.com with your order number, our after-sales team will help fix your problem.

FIFINE MICROPHONE

June 02, 2020

Hi Chris.
2 K670 can be used in Mac at the same time.
In case that one of them malfunctions, plz plug the mic into the computer seperately to check whether they are both recognized.

FIFINE MICROPHONE

June 02, 2020

Hi Spot.
First, plz make sure that you didn’t allow application to take exclusive control of this device.(Right click the speaker icon →Recording Device →Property→Enhancement). If yes, plz try again on other softwares to check whether it still change randomly the audio level.

FIFINE MICROPHONE

June 02, 2020

Hi Margaret Koolman
Please right click the speaker icon at the right corner of the computer and choose the Recording Device. Then does the sound bar move when you are speaking to the microphone? If yes, maybe you haven’t choose the microphone as the input source in the APP. Could you let us know what’s the software you are using?

FIFINE MICROPHONE

June 02, 2020

Hi Clarice
1. Connect the K669B with the ipad, using the adapter. The Ipad will automatically set the external microphone as the default input or output device.
2. Then you can use the microphone with the voicememo or the garageband.

Eugene

June 03, 2020

The microphone connects the driver, but the computer does not see it

FIFINE MICROPHONE

June 03, 2020

Hi Eugene.
Plz right click the speaker icon at the right corner of the computer→Recording Device, then check whether the sound bar moves when you are speaking to the microphone. If yes, then the microphone is working.
If not, plz contact web@fifinemicrophone.com with the screenshot and order number, our after-sales team will help you fix it up.

Sonia Santiago

June 05, 2020

I purchased your k670 mic. I like the mic however when I tried to record a voice memo today the recording has crackling noise throughout. Any advice?

FIFINE MICROPHONE

June 05, 2020

Hi Sonia,
There are a few steps to find out the problem.
1. Plz plug the microphone into another usb port, and check whether there is still the noise sound.
2. play the memo with the computer’s internal speaker, or use other devices to play the memo to check if the noise still exist.

If both are yes, to do with the background noise, first off is to keep decent gain level, the dial setting on mic is of crucial importance. Set it below 50% if you’re in a noisy room and the noise cant get rid of, such as the sound from fans or air-condition. Next, set computer input at around 80%. At last, the speaking range is another aspect that makes the great difference. Keep the mic 3-5 inches away from mouth, the closer the better.
Then after setting up the microphone, plz record the memo one again, send it to web@fifinemicrophone.com with your order number. Our after-sales team and engineer will help fix it up.

Mark Stanley

June 12, 2020

Hi My new K670 is not working with my Windows10 laptop. It gives a USB error saying device descriptor request failed.

Can you help or do I need to send it back?

FIFINE MICROPHONE

June 14, 2020

Hi Mark Stanley,
Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

Danil

June 16, 2020

Hello. I recently bought your microphone and there was such an error that the microphone itself does not work, although there is sound from the rear connector if you listen through headphones. The microphone is marked “device not migrated” maybe some of your drivers do not support the latest Windows updates. I would like to hear all possible solutions to this problem.

Morgan Woolf-Garrett

June 16, 2020

I don’t know if my copy is defective, or if this mic just has sensitivity issues? It seems to pick up way to much background noise/feedback. In an almost completely silent room (you can just about hear the computer fan, but its very quiet) it picks up all kinds of distortion and makes it almost unusable. I’ve tried googling for help, looking for sound suppression but not had much luck. Can’t see many people seemingly having the same problems i’m having with it (other mic i have is fine), but i’m going to have to return it if it can’t be fixed. Anyone able to offer any suggestions please?

FIFINE MICROPHONE

June 17, 2020

Hi Danil.
According to what you described, it seems that the microphone isn’t recognized by the computer. But that is weird, cuz you cant monitor your voice when the mic doesn’t work successfully.
But we will still offer the possible solutions for you.
First off, just test it on another computer to eliminate the possibility of computer glitch.If it works, then go back to the first computer you are using.
Please right-click the “USB PnP Audio Device” or “Unknown USB Device” in the Device Manager and choose update driver software. Then uninstall it, restart the computer, plug the mic into another USB port without using a USB hub.
Btw, if you are using Windows 10, you need to set up your private mode after updating and allow apps to access your microphone.
Link: https://www.youtube.com/watch?v=CH8cnP97VuU
If it still doesn’t work, please email us to web@fifinemicrophone.com with the order order, then our after-sales team will help you fix it up.

FIFINE MICROPHONE

June 17, 2020

Hi Morgan.
First off, you should try changing the different outlet or output to check the background noise change. If not, you can follow the suggestion below.
To do with the background noise, you can keep decent gain level directly, the dial setting on mic is of crucial importance. Set it below 50% if you’re in a noisy room and the noise cant get rid of, such as the sound from fans or air-condition. Next, set computer input at around 80%. At last, the speaking range is another aspect that makes the great difference. Keep the mic 3-5 inches away from mouth, the closer the better. If budget is enough, with an arm stand, you will find the sound quality is up for another league.
But overall the best method to have great sound quality is to setup the use environment (if the mic is not defective). And the treated room can be done with ease, and here’s our blog for your reference: https://fifinemicrophone.com/blogs/news/how-to-make-an-acoustic-treatment-on-a-budget

Adbaibi Sofiane

June 17, 2020

After 2 month of perfectly working,
my microphone work only if i change the sensibilty on it.
Sorry for my English i do my best.

FIFINE MICROPHONE

June 18, 2020

Hi Adbaibi.
Could you use your cellphone to shoot a video describing the problem?
The problem happened before, but we may need to report it to our engineer to see if it’s the same problem or it’s the product in the same batch.
Then send the file and your order number to web@fifinemicrophone.com our after-sales team will help you fix it up.

Ian Fraser

June 19, 2020

My new K670 works wonderfully with almost undetectable noise most of the time. But at random times it suddenly emits a huge amount of static noise (steady noise plus large pulses of random amplitude and time intervals as observed with Audacity). It goes up and down in level with the volume control knob on the front and it appears on all of my four computers. Then after a few hours the noise suddenly stops for no particular reason that I can tell (I have a PhD in Electrical Engineering but have no interest in looking at the circuit board!). This plays havoc when it happens during a Zoom meeting. Any suggestions. I bought the mic a couple of months ago from Amazon.ca. Thanks.

FIFINE MICROPHONE

June 20, 2020

Hi Ian.
It seems that the K670 suddenly has the static noise.
Before getting started on the fix, we may need a bit more info to find out the exact reason for static. And tatic could result from a few external factors or the internal circuit. So would you like to run some tests below and let us know the result.
First off, try testing the mic on a laptop without charging cord plugged in to see if it’s the grounding issue. If laptop is not available, could you bother to have your PC powered by another wall outlet? Next, to eliminate the possibility of a broken USB, just test with another one. Then, set the mic dial at 70%, computer at 80% and speaking range for around 5 inches. At last, test the mic with different positions on your desk to see if the static is still there.
If yes, plz send the order number to our email web@fifinemicrophone.com our after-sales team will help you out.

Chris

June 22, 2020

Microphone K053 stopped working and only static can be heard from the device. Have reinstalled drivers after multiple reboots and still the same problem.

My warranty is FIFINE-2020-0408EFG2695.

Thanks,
Chris.

FIFINE MICROPHONE

June 22, 2020

Hi Chris. Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

David Murray

June 26, 2020

Hello,
I am having a problem since installing the K670 on my Windows 10 desktop machine.
The microphone works well. The recordings are good, but to listen to them I am having to copy the sound files to another computer. As soon as I installed the K670 my speakers no longer received any signal. I have checked an rechecked all the settings, and also made sure that the microphone itself is disabled as a speaker. The correct input/output devices are selected. The Windows 10 diagnostics show everything working correctly. But still there is no sound. I have checked the speakers on another machine. they are good. I’ve tried replacing speakers with headphones – no sound. I am reasonably experienced with computers over many years, but this has me baffled.

FIFINE MICROPHONE

June 30, 2020

Hi @David,
Since the microphone works well, there is nothing to do with the private setting. The K670 got headphone out and USB mic in, it kind of serves as an external sound card. So you may need to pay a bit more attention to the input& output setup. Please click on the drop down box and choose the USB headphone as the output device. Then you are good to go.

Vitor

July 05, 2020

hello, I bought the microphone and an unbearable noise will not let me use it, I have already tested it on several computers, it is not a grounding problem either, it can be a problem with the USB cable?

FIFINE MICROPHONE

July 06, 2020

Hi @Vitor, to do with the background noise, first off is to keep decent gain level, the dial setting on mic is of crucial importance. Set it below 50% if you’re in a noisy room and the noise cant get rid of, such as the sound from fans or air-condition. Next, set computer input at around 80%. At last, the speaking range is another aspect that makes the great difference. Keep the mic 3-5 inches away from mouth, the closer the better. If budget is enough, with an arm stand, you will find the sound quality is up for another league.
But overall the best method to have great sound quality is to setup the use environment (if the mic is not defective). And the treated room can be done with ease, and here’s our blog for your reference: https://fifinemicrophone.com/blogs/news/how-to-make-an-acoustic-treatment-on-a-budget

ALAIN PERON

July 06, 2020

The sound is good but is cut and not continuous (with Mac Book Pro);
Voice / Silence/ Voice/ Silence…
Can you please help me ?

Victor Godinho

July 07, 2020

I bought the Fifine k670 microphone, but when I try to make a recording it has background noise. The sound is not clean.

It happens when I connect the phones to the K670, and it happens even without connecting the phones.

Is it normal or is the microphone defective?

How to fix this problem?

Sophie stiles

July 07, 2020

I have an Android laptop, can I use the K668 microphone I purchased on it?

FIFINE MICROPHONE

July 07, 2020

Hi @Victor, Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

FIFINE MICROPHONE

July 08, 2020

Hi @Sophie,
The answer is yes, the K668 is the USB Plug & Play microphone.

Cathryn hayes

July 08, 2020

I bought this to work on my windows computer and iphone in order to use garage band. Was told that a lightning adapter would work but still not recognising the mic. Can you suggest anything?

Cathryn hayes

July 08, 2020

I bought this to work on my windows computer and iphone in order to use garage band. Was told that a lightning adapter would work but still not recognising the mic. Can you suggest anything?

FIFINE MICROPHONE

July 08, 2020

Hi Cathryn,
When you plug the K670 with the lightning adapter, the mic will be automatically serve as the default input and output device. Then you can use the microphone with the voicememo or the garageband. If your Windows computer doesn’t recognize the mic, first off plz test the mic on another computer to confirm the K670 isn’t defective. Then plz plug the mic into the first computer without using a usb hub, right click the USB PnP Audio Device or Unknown USB Device in the driver manager and choose update driver software, then uninstall it, restart the computer. Finally, plz plug the mic into another usb port except the usb hub. If you are using the Windows 10, you may need to pay more attention to the private setting after updating and allow the software access to your mic.

Rick

July 09, 2020

My fifine k670 does not connect with my iPad or iPhone. The light goes on but I have no sound. It just uses the build in mic from my iPad instead of the fifine

FIFINE MICROPHONE

July 09, 2020

Hi @Rick.
“The light goes on” shows the mic is working well. When you plug the K670 into the Ipad or Iphone, it will be automatically recognized as the default input or output device. But I think what you’re going to plan to do with this setup is to use a smartphone as external speaker. If so, it would be better to have a portable amplifier instead. Even the K670 can be connected to smartphone via USB adapter, but there’s no way for smartphone to play through the input at the same time.

Bill

July 10, 2020

Don’t you think it is time to update your FAQs above for Windows 10? I mean, literally NOTHING in your troubleshooting exists anymore!!!!

BTW, I have the K670 volume set to 3 o’clock position, Audacity set to 90% record volume, Sound Level set to 90, and with my mouth about a foot from the mic it is just loud enough, but also loud enough to be boomy. Lowering anything gets rid of the boomy, but doesn’t leave it loud enough.

FIFINE MICROPHONE

July 13, 2020

Hi @Bill,
Sorry for the issue! But the sound setting is different according to your computer. Plz keep Audacity around 90% , computer input around 90%, then adjust the volume knob, finally you should keep the level meter in Audacity between -16db and -12db.

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