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K678 FAQs

19 Oct, 2020

K678 FAQs

You can find the step-by-step tutorial on how to set up the FIFINE K678 from the video below. 

 

Self Troubleshoot before proceed any further. 

Please include the test result when resorting for email support.

1.Is "FIFINE K678 Microphone" seen by your Windows or Mac or is recognized as unknown device?

2.If it's recognized, is what you want to hear mic playthrough you computer speaker? (Please refer to the first question below).  

3. If computer sees it as unknown device, have you test out on a different computer? Tried to update and reinstall the unknown driver for a few times on the same computer? 

 

Q: What to do if I hear NO sound through the headphone jack of K678 USB microphone on Windows?

A: First off, make sure the K678 is select as default output of computer.

Next, take a look if the level of default output is turned up.

And click "Recording Device" tab, right click K678 microphone to get into its "Properties", choose "Listen" and tick the checkbox of "Listen to this device". But make sure you turn this feature off when finishing the test. 

Then, check if the mic is muted or the headphone control is turned all the way down. 

 

Q: No sound on my Mac!

A: 1.Check whether the K678 USB device is the default input and output. Plug headphone into the 3.5mm jack at the bottom of the mic.

(“System Preferences”→“Sound”→“Input/output”)

2.Click open an audio software (like QuickTime Player) on Mac OS, under the dropdown menu choose K678 to be the input, drag the volume bar to the right. 

Notice: if you want to have laptop speaker to play the sound from microphone, please choose built-in speaker as default out in the first step.  

Leave a comment
6 comments

Paola

October 19, 2020

Hi,

Mi mac won’t recognize the mic, it doesn’t show the option on sound window.

Billy Lavine

October 23, 2020

The problem, is my microphone is not worWhen I plug in my k678 a window pops up with a message that says
‘’The last USB device you connected to this computer malfunctioned and Windows does not recognize it’‘. it recommendation is ’’Try reconnecting the device. If windows still does not recognize it, your device may not be working properly.’’

Thank you

FIFINE MICROPHONE

October 23, 2020

Hi @Paola,
Could you bother to try testing the mic in the new version Mac? It seems just the problem of the computer cuz one of our clients ran into the same problem, but the issue was gone after he tried using the microphone on a family member’s (the newest Macbook Pro) rather than his old MacBook Pro.

FIFINE MICROPHONE

October 27, 2020

Hi @Billy,
Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

Ronald Saballus

November 10, 2020

How do I record with a Fifine K678 mic into a Macbook Air word program?

FIFINE MICROPHONE

November 11, 2020

Hi @Ronald,
Sorry about the issue, since you have contacted our support email, our after-sales staff should take care of your case. Hope it will be fixed soon!

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