Hello Sinan,

Sorry about the inconvenience caused. Here are some tips for your case:

1. Please check the line-in controller to see if the mic is muted by switch button.

2. Please insert the mic completely into the jack to combine it with the headset. Make sure to align the slot on the mic with the mic jack slot.

3. After plugging the headset in the PC or laptop, please set it as default input device in sound settings and application settings, adjust the input volume and gain to about 75%, otherwise the mic will not pick up the sound properly. And please disable other mics manually.

4. Please speak into the mic to see if the level meter moves only a little.

If the low volume persists, please feel free to email back with your order number and a video to demo the issue, our customer service team will follow up for you as soon as possible.

Kind regards,

FIFINE

Hello Latasha,

Sorry about the inconvenience caused.

Here are some tips for you, please try them to see if they could help a bit.

1. Disable all sound effects both on the computer sound setting and the software you use.

2. Try to output the sound from the headphone instead of computer speaker.

3. Adjust the detachable mic with the control box of the headset to about 25%, and the input/output volume on the computer about 50%-75%. But speak a bit closer to your mouth (around 5 inches).

4. Applying acoustic foam to your walls and ceilings can reduce the echo from your audio recording environment.

5. Please test the headset on another PC to see if it works properly.

If the above are not helpful as they should be, please send us a 30s recording to demo the issue: please include 30s of speaking into the boom mic.

Hope to hear back from you, we will follow up with further information as soon as possible.

Kind regards,

FIFINE