Self Troubleshoot before proceed any further.
⚠️Please include the test result when resorting for email support.
- Is "fifine chat" seen by your Windows or Mac or is recognized as unknown device?
- If it is recognized and the level meter responds when you speak, but you still don't hear audio from the PC, have you selected the correct output device (computer or the mic) under the system and software setting?
(Please refer to "It's recognized, but I didn't hear any sound coming out of my Windows when I spoke/It's recognized, but no sound on my Mac. " part below). - If the computer sees it as an unknown device, have you tested out on a different computer? Tried to update and reinstall the unknown driver a few times on different computers?
(Please refer to "My Windows/Mc is not recognizing the microphone" part below).
Installation & Setup
The thread size is standard 5/8" and 3/8" of the AM6 yoke mount. So NO adapter is needed, just screw the mic in. Below video of using it with FIFINE BM88 low-profile microphone stand is for your reference.
The package comes with the type-c (microphone end) to type-a (computer end) audio cable. For USB connection, you just need to take one end of the cable to the microphone, and the other end to your PC, laptop, Mac that has type-a ports.
After connecting it properly with your computer as the instruction from above Q&A and plugging your headset/headphone into the 3.5mm jack at the bottom of the mic. you need to click into the setting of your game to make the "fifine game" as the default out and into Discord or any party chat apps to assign the "fifine chat" to the default output device. The exact steps can be found in the video below.
Connecting through the USB with Windows or Mac, in both cases, you have to go to the audio setting of the computer system to check if the "fifine chat" driver is successfully installed, if the level is turned up to a proper point and if the meter moves when you talk to the mic.
Not recognized or recognized but no sound
Sorry no. Because all FIFINE USB microphones use a universal driver built into Windows and Mac and even some Linux and Chromebook systems. So there is no specific driver to download. If the driver fails to trigger the automatic installation on Windows, just follow the steps below to update and reinstall the driver. For the other systems users, please check out the correspondent tabs.
✔️It is the troubleshooting video for K669B, but can also be applied to any FIFINE USB microphone. Please follow from 0:21 to 3:16.
⚠️For the latest Windows users, in order to access the sound setting, please right-click the speaker icon at the bottom right-choose "Sound"-click "Sound Control Panel" at the upper right of the pop-up window.
- Please download the application from the link below to clean up the USB registry of your PC. The code for unzipping the file is "fifine".
https://drive.google.com/file/d/17rLtF_-UV9_hzAlqdBDr4Nl2C-V5aKHr/view?usp=sharing - Plug the FIFINE USB mic into your computer, uninstall the "Unknown USB Device" under the Device Manager, then unplug the microphone. Skip to the second step if there's no "Unknown USB Device".
- Stay on the Device Manager, double click the app to run. Select “Clean”. Finally, restart the computer and replug the mic to another USB port.
If the level meter of "fifine chat" under "Recording Devices" moves when you speak to the mic, then make sure that you select the correct output under "Playback Devices" and turned up the output volume.
There are only two situations when it comes to find the correct output: one is that you plug a pair of headphone into computer, then choose the internal speaker as output device. In this case, if you want to hear the mic audio, you have click into "Recording Devices"-double click "fifine chat"-"Listen"-tick the checkbox of "Listen to this device". It could get quite complicated.
If you want to hear the mic sound, the other situation to plug the headphone into the 3.5mm jack of the mic is more recommended. Under "Playback Devices", choose "fifine chat" as default out. But remember that there's one more step to double click it, find "Level" tab, make sure the mic monitoring isn't muted. And the video below shows the exact steps of this situation.
✔️It is the troubleshooting video for K669B, but can also be applied to any FIFINE USB microphone. Please follow from 5:53 to 6:52.
If the level meter does NOT move when you speak to the mic, especially when you updated the Win10 system, then please follow the video below to troubleshoot.
⚠️For the latest Windows users, in order to access the sound setting, please right-click the speaker icon at the bottom right-choose "Sound"-click "Sound Control Panel" at the upper right of the pop-up window.
Sorry no. Because all FIFINE USB microphones use a universal driver built into Windows and Mac and even some Linux and Chromebook systems. So there is no specific driver to download. If the driver fails to trigger the automatic installation on Windows, just follow the steps below to update and reinstall the driver. For the other systems users, please check out the correspondent tabs.
✔️It is the troubleshooting video for K669B, but can also be applied to any FIFINE USB microphone. Please follow the video from from 6:53 to 8:16.
If the level meter moves when you speak to the mic, then make sure that you select the correct output device and turned up the output volume. There are only two situations when it comes to find the correct output: one is that the headphone is plugged into the 3.5mm jack of the mic, Then choose "fifine chat" as default out. The other is that you plug a pair of headphone into computer, then choose the internal speaker as output device.
After the configuration of ouput device and level, click open "Quicktime Play", select "fifine chat", drag the progress bar to the left and speak to the mic, you should hear mic sound from your headphone by the time.
Because of the variations of the Chrome OS system, we have only confirmed the computer models and system versions below work.
Toshiba Chromebook 2 (2015) with OS Version: 67.0.3396.99;
Acer R11 with Version: 71;
Acer C720, Acer C740, Samsung Series 3, and Samsung Series 5 with OS Version: 72.0.3626.117.
Then downloaded a Voice Recorder app from the Play Store, you're good to go.
It works when using with a proper USB adapter. But we recommend using it only with Windows and Mac computers, since the quality of the adapters may vary and the low-battery status of your phone may affect the performance of the mic.
Android with a micro-USB port needs a micro-USB male to type-A female adapters.
Android with a type-C port needs a type-C male to type-A female adapters.
iPhone/iPad with a lightning port needs a lightning male to type-A female adapters.
iPhone/iPad with a type-C port needs a type-C male to type-A female adapters.
⚠️Highly recommend the adapters from Apple store if you do want to use the mic for your Apple mobiles.
https://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter
https://www.apple.com/shop/product/MD821AM/A/lightning-to-usb-camera-adapter
⚠️Go to "Setting"-"Devices"-"Audio Devices"-uncheck the option of "Switch Output Device Automatically"-plug the microphone into the console while the headset into your controller-choose the correct input and output devices. The shortfall is that you have to do it every time when using your Play Station.
We're sorry that when you connect the AM6 with PS5 or PS4 through USB, the chat mix feature will not work.
⚠️The mic doesn't work with the Xbox console nor controller directly. So we don't recommend using it with the Xbox. But there's a way to do so. You can get it work but the sound quality would become so bad that you would rather not doing so.
Plug the mic to a computer-find a 3.5mm audio cable-plug one end into the headphone jack at the bottom of the AM6 and the other end into your Xbox controller.
But please note that even if you can get the AM6 to work on Xbox, you can't use chat mix feature.