Shipping policy

Last updated December 4, 2025

This Shipping & Delivery Policy is an integral part of our Terms of Use ("Terms") and should be read in conjunction with our main Terms.

Please review this policy carefully before purchasing our products, as it applies to every order placed with us.

1. Order Processing and Shipping Timelines

All orders are processed within 1–2 business days, excluding weekends and public holidays. Please note that processing time is distinct from shipping time.

2. Shipping Options and Carriers

We utilize a variety of domestic and international carriers to ensure efficient delivery. In certain instances, a third-party supplier may manage our inventory and handle the fulfillment process.

Our primary carriers include:

  • USPS

  • UPS

  • Amazon Logistics

  • Canada Post

  • Royal Mail

3. Shipping Fees

Shipping costs are calculated based on the total weight of the order. If additional shipping information is required after an order is placed, our team will contact you directly.

Order Weight

Standard Shipping

  Express Shipping

0kg-0.59kg

Free

Free

0.6kg–1.5kg

 3 USD

7 USD

1.6kg–1.9kg

5 USD

12 USD

2kg–3kg

7 USD

16 USD

3.1kg–4.5kg

12 USD

24 USD

4.6kg–7.5kg

18 USD

38 USD

7.6kg–10.5kg

26 USD

58 USD

10.6kg–13.5kg

36 USD

68 USD

13.6kg–14.9kg

42 USD

80 USD

15kg and up (Ship from China)

Free

Free


4. Delivery Estimates

All delivery dates provided are estimates only and are given in good faith. While we strive to meet these timelines, actual delivery dates may vary due to carrier delays or other unforeseen circumstances.

  • If it is a pre-order or back-order that is in stock, your package will be shipped first.  
  • Delivery takes 4-7 days (based on your location), which counts from the day when your order is processed. Shipping cost is free when your order weighs below 0.6 kg.     
  • If it is emergent order that needs to be delivered on a specific date, please contact us before placing the order. 

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

5. International Shipping and Restrictions

Delivery covers AU, DE, UK, CA and US (APO/FPO address is not included). For customers who live outside these regions, you can check out on FIFINE AliExpress Store.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control.

If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Bundled Orders: Items in a single order may be shipped separately. Refund requests based on the fact that an order was split into multiple packages will not be accepted.

Are There Other Shipping Restrictions?

Specific items within the store are excluded from free shipping due to their large size and/or weight.

Items that are excluded from free shipping are clearly marked as such at the bottom of each product page description. If an order contains one of these items, the entire order will not be eligible for free shipping.

What Happens If My Order is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

I Want to Change The Shipping Address?

If you find out the incorrectness or want to make changes before receiving shipping confirmation notification. Please message us as soon as possible so that we can correct the address or cancel the order. We are available at email: web@fifine.cc or Facebook messenger: https://m.me/FifineStore

If the package has already been shipped, we will message you with the carrier info as soon as possible. Then you can contact them to relocate a correct address.

If it can not be changed, we have to wait till the package being sent back to proceed a refund. And if it is not returned to sender successfully, we have no responsibility for issuing a refund or replacing the package.

When Will I Receive My Shipment Tracking Number?

You will receive a notification email about the tracking information once your order leaves warehouse that is close to your location.

What If Tracking Info Indicates The Package Was Delivered But I Haven't Actually Receive It?

First off, please wait for one more business days, tracking info update could be ahead of the actual delivery. 

Next, if you still haven't received package, please call and email the local logistics carrier. They will have more info than we can see online. 

At last, when logistics carrier is not able to help find the package, you should send us the screenshots of communication with local logistics carrier as evidence for us to file a complaint.

With a response from local logistics carrier through your contact, confirming that package is missing, we will do a refund on the product price.

Questions About Returns?

If you have questions about returns, please review our Return Policy.

How Can You Contact Us About This Policy?

If you have any further questions or comments, you may contact us by: Online contact form