Self Troubleshoot before proceed any further. 

Please include the test result when resorting for email support. If it's about TV/home theater wiring, please let us know the model number of TV, soundbar or AVR. 

1.After connecting to wall outlet and pressing the power button, does the receiver red indicator light up?

2.Using fresh batteries for handheld mics. After switching them on, do mic screens and both A & B indicators on receiver turn on and stay solid? 

3.Is audio source hooked up to the R+L in jack, while output is connected through R+L out? 

4.Are all volume controls on receiver/speaker set to decent level?    

 

Q: How to hook up with home theater?

A: 

Smart TV+AV Receiver

TV has AUX OUT or RCA OUT
TV has only optical out or coaxial out

Notice:

(a) Converter Input: digital (optical/coaxial), output: analog (RCA).

(b) Converter needs to be powered up with its included adapter. 

(c) K036 includes only one RCA to 3.5mm cable, but you need TWO in this setup, so there's also an audio cable you need to purchase.   

 

TV Box/Chromecast/Roku+Smart TV+AV Receiver 

TV has AUX OUT or RCA OUT
TV has only optical out or coaxial out

Notice: 

(a) Converter Input: digital (optical/coaxial), output: analog (RCA).

(b) Converter needs to be powered up with its included adapter.  

(c) K036 includes only one RCA to 3.5mm cable, but you need TWO in this setup, so there's also an audio cable you need to purchase.   

 

PS4/Xbox+Smart TV+AV Receiver 

TV has AUX OUT or RCA OUT
TV has only optical out or coaxial out

Notice: 

(a) Converter Input: digital (optical/coaxial), output: analog (RCA).

(b) Converter needs to be powered up with its included adapter.  

(c) K036 includes only one RCA to 3.5mm cable, but you need TWO in this setup, so there's also an audio cable you need to purchase.   

 

Projector+Game Console/TV Box+Smart TV+AV Receiver 

TV has AUX OUT or RCA OUT
TV has only optical out or coaxial out

Notice: 

(a) Converter Input: digital (optical/coaxial), output: analog (RCA).

(b) Converter needs to be powered up with its included adapter.  

(c) K036 includes only one RCA to 3.5mm cable, but you need TWO in this setup, so there's also an audio cable you need to purchase.   

 

Q: How to hook up with soundbar?

A: 

Soundbar has AUX IN or RCA IN
Soundbar has only optical in or coaxial in

Notice: 

(a) Converter Input: analog (RCA), output: digital (optical/coaxial).

(b) Converter needs to be powered up with its included adapter.  

 

Q: I have a smart TV connected to my receiver. I'd like to use K036 with them for karaoke!

A: Yes, and you can check out the one of our blogs below, or contact us directly with detailed spec. of your devices.

Blog: Use FIFINE Karaoke Microphones System with Home Theater

 

Q: What to do if the background music is too loud and the mixed mics is too quiet?

A: 1.Turn down level of input music and the Music Control on receiver.

2.Stream the music to speaker directly so that you can adjust the volume separately.

 

Q: The receiver makes a lot of noise!

A: 1.Try different cable and different input jacks on speaker.

2.Turn down the volume of K036 and turn up the gain on your amp.

3.It may interfered by the cell phone or even the light, please be away from that stuff.

 

Contact 

If the trouble-shooting methods above still cannot solve your problem, feel free to contact us at web@fifine.cc
Please include the order number and specify the problem in your email.