Order & Shipping Policy
Q: What if I want to cancel the order right after payment?
A: Please contact us immediately if you would like to make changes to your order.
Q: Do you have international shipping?
A: Sorry, no. Products on FIFINE website are not available for global shipping. Delivery covers UK, CA and US (APO/FPO address is not included). For customers who live outside these regions, you can check out on FIFINE AliExpress Store.
Address of the US warehouses: 17531 Railroad St., Unit A, City of Industry, CA, 91748 United State
Address of the CA warehouses: 450 Derwent PL, Delta, BC V3M 5Y9 Canada
Address of the UK warehouses: Plot 1, Lyons Park, Lyons Dr, Coventry, West Midlands CV5 9PF United Kingdom
Q: When will my order ship?
A: We process your order as soon as we receive it. And because of current situation, the processing time could take up to ONE business day, which is not added up to the shipping time.
Q: What if I provide the wrong/I want to change the shipping address?
A:
If you find out the incorrectness or want to make changes before receiving shipping confirmation notification. Please message us as soon as possible so that we can correct the address or cancel the order. We are available at email: web@fifine.cc or Facebook messenger: https://m.me/FifineStore
If the package has already been shipped, we will message you with the carrier info as soon as possible. Then you can contact them to relocate a correct address. If it can not be changed, we have to wait till the package being sent back to proceed a refund. And if it is not returned to sender successfully, we have no responsibility for issuing a refund or replacing the package.
Q: When can I expect my package to arrive?
A:
- If it is a pre-order or back-order that is in stock, your package will be shipped first.
- Delivery takes 4-7 days (based on your location), which counts from the day when your order is processed. Shipping cost is free when your order weighs below 1.51 kg.
- If it is emergent order that needs to be delivered on a specific date, please contact us before placing the order.
Q: When will I receive my shipment tracking number?
A: You will receive a notification email about the tracking information once your order leaves warehouse that is close to your location.
Q: What if tracking info indicates the package was received but I haven't actually receive it?
A:
First off, please wait for one more business days, tracking info update could be ahead of the actual delivery.
Next, if you still haven't received package, please call and email the local post office. They will have more info than we can see online.
At last, when post office is not able to help find the package, you should send us the screenshots of communication with post office as evidence for us to file a complaint. With a response from Post Office through your contact, confirming that package is missing, we will do a refund on the product price.
Return & Refund Policy
Q: What is your return policy?
A: FIFINE MICROPHONE offers Free Return within 30 days, counting from the date when the tracking info shows delivered.
But it does not cover bulk purchase (more than three), intact item, item ordered by mistake. If you wish to return a product, please contact us.
Q: How do I request a return?
A: Please follow the steps below to return a product:
- Contacted our email at web@fifine.cc with your order number and the reason for return (Any product shipped to us without a return authorization will be returned to the customer at his or her expense).
- We will email you back to confirm the product condition. Custoemr will have responsiblity to help provide the info (pictures and recording) we required. Then we will give instructions for returning and a return number.
- Ship your unused product in its original packaging to the address identified in our email.
- Note: Return shipping fee is covered by FIFINE only if returns are for defective products, products that were not described accurately, or incorrect orders. Whether a product is defective depends the info that customer provides (pictures and recording).
"Return Terms"
- Please be sure to use the original box, and the shipping carton and its packing material to ship the item back (the item is returned in the same condition as it was when shipped).
- You are responsible for shipping the products back to us.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Q: After I have returned a product, when will I see the refund in my account?
A: After receiving and examining your returned product(s), your refund will appear in your account within 3 to 5 business days. Please be aware that the refund will depend on the policies of PayPal that was used for payment.
Other Terms and Conditions
"Bulk Purchase Return"
If buyer bought more than THREE products at a time, any one of them is defective, we will provide the free replacement.
But if buyer decides to return them all, we will charge a restocking fee of 30% of the order total. And buyer is responsible for the shipment back to FIFINE local factory.
"Refuse-to-Receive"
Once package has been shipped out, order cancellation is not possible. When product arrives, buyers are responsible for arranging return shipping and covering the cost by themselves and emailing us back with tracking number. If buyer decides to refuse package instead, we will charge a restocking fee of 30% of the order total.
Notice: Refund of "refuse-to-receive" item does not cover the origianl shipping fee, That means in this case, we will send back the payment of only the product listed price.
"Intact Items"
An intact item is one that its package has been opened and it works without a problem. If you want to return an intact product, the return shipping cost shall be covered on customer side. And we will deduct the original shipping fee from the refund total.
"Defective Items"
A defective item is one that is inoperable but has no apparent damage. If you receive a defective product, please contact our email for assistance.
Notice: Whether a product is defective depends the info that customer provides (pictures and recording).
"Damaged Items"
If the order arrives at you with obvious shipping damage, please refuse the delivery and email us with your order number. If you have accepted it, please save all packaging material and paperwork for the order and also email us for instructions. If you dispose of packaging material, you jeopardize our chances of making a claim, and you may not receive the return.
"Limits of Responsibility"
We take no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of the product. Though you still can email us for assistance on repairing or replacing components.
"Price and/or Description Changes"
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in FIFINE MICROPHONE store are not refundable.
Notice: We are sorry that the price fluctation during pandemic is not refundable.
"Errors on FIFINE MICROPHONE website"
Prices and availability of products are also subject to change without notice. Errors will be corrected where and when discovered. We reserve the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed. If your payment has already been processed for the purchase when your order is canceled, we will issue an immediate refund.
"For product FAQs, please turn to the Technical Support Page"
In for a treat of user-friendly features
- The setup of K420 webcam on Windows, Mac or Linus computer is remarkable easy. After the auto installation, then it will be available throughout the operation system as well as the video software.
- Because of the standard thread size on its mount, the webcam can be not only screwed onto the included flexible tripod but also the arm stand. Such a feature tackles the exact situations where you need to do an on-the-road Zoom meeting or a proper streaming in your studio.
- The mount has a rotation angle up to 360 degree in getting a right perspective. So you do not have to bother with the adjustment of your siting position. When you want to streamline the devices on your desk down to earth, a sturdy and weighty clamp helps to handle the camera on top of your computer without fear of it falling off.
- At the first glance, a highlight is that K420 provides a privacy cover for the lens portion. It ensures that nobody is watching you when and you need a private moment and have greater peace of mind. Or you do not have to go through the trouble of disconnecting the cam when you are offline.
- What you do not commonly see in a budget webcam is the indicator lights. Not one, but two. As long as you plug the camera in, you will see a red indicator on. And when you join a call or start your streaming, the green light will turn on.
Raise your game with the image quality
1440P/30FPS
108° field of view
Auto White Balance
Works with calling/streaming platforms
- As something expected, the Ace of 60 frames per second for streamers is not available in this webcam. But the redeeming feature is the 2K 1440P resolution, which makes up a little bit.
- And compared with even the 2020 Macbook Air, a premium laptop that still has only 720p at 30 frames per second, the image quality is day and night difference.
- You rarely see a super wide angle in a webcam, which could be a drawback if you do not like the fisheye image and do not want to bother with the distance adjustment. But most of the time it could be useful. Especially, it will even go up to the top of the chart if you are in a tight space.
- The calibration is tended to be a little bit saturated. But the color and the skin tone will still look better and much more natural than the other budget options that are either over-saturated or washed out.
Will a 4K webcam just walk over? No, 2K is still in with a shout to beat.
- Whatever the manufacturers boasted about the microphones built into a webcam, either the dual configuration or noise cancellation, they are just suck. Then why spend some part of your money on something that does not give you any value?
- It makes more sense to spend on an external standalone microphone. Together with a $35.99 K669B, the total is still just the same as a fancy webcam from a big company.
- Bad lighting makes every webcam look terrible. Even with better HDR technology built in, you still cannot tell if there is much different between 30fps and 60fps.
- The key is to turn on all lights in the room. In this purchase, you can spare yourself with the money of a decent ring light, which will do the trick well.
Specifications
| Max Resolution | 1440p/30fps |
|---|---|
| Focus type | Fixed focus |
| Image Sensor | CMOS |
| Field of view | 108° |
| Output Connection | USB 2.0 type A |
| Power Supply | 5V USB power |
| Shipping Weight | 0.6 kg |