H6 FAQs

Follow the video below to self-troubleshoot before proceed any further.

⚠️Please include the test result when resorting for email support.

Headset boom mic installation

1️⃣ Insert the boom mic completely into the jack. And make sure to align the boom mic with the tiny slot of the jack .
2️⃣ Check if the mic can be muted by the switch on the in-line controller. The red indicator on means the mic is muted, the red indicator off means the mic is working. If the red indicator is not on after you adjust the mic mute switch, please go back to Step 1 to check if the mic is properly inserted.
3️⃣ After you plug the headset in the PC or laptop, please set it as default input device in system sound control panel and software audio settings, otherwise the mic will not pick up the sound. And disable other mics manually.
4️⃣ Check if the software using the mic allows the use of the mic. Try turning on the Privacy Settings for apps that you want to use with your mic by following the steps below.
Click “Windowns” icon or press “Win” on your keyboard → Click "Settings" → In the pop-up windws select "Privacy & security" category → Scroll down and find the "Microphone" option → Make sure the "Microphone access" is enable

Not recognized/Recognized but no sound

There are quite a few reasons to it. Please follow the steps below to see if the setups are all correct.
1. Check up the above session on how to install the microphone properly.
2. Click into "sound panel"-"recording devices" to make the H6 headset default input.
3. Double click the H6 headset under "recording devices", find the "Level" tab to crank up the input volume level.
4. Open the audio setting of your Discord (or other software that you are using) to confirm that the input and output are both H6 headset.

Sorry no. Because all FIFINE USB headsets use a universal driver built into Windows and Mac and even some Linux and Chromebook systems. So there is no specific driver to download. If the driver fails to trigger the automatic installation on Windows, just follow the steps below to update and reinstall the driver. For the other systems users, please check out the correspondent tabs.

Because of the variations of the Chrome OS system, we have only confirmed the computer models and system versions below work.
Toshiba Chromebook 2 (2015) with OS Version: 67.0.3396.99;
Acer R11 with Version: 71;
Acer C720, Acer C740, Samsung Series 3, and Samsung Series 5 with OS Version: 72.0.3626.117.

Then downloaded a Voice Recorder app from the Play Store, you're good to go.

It works when using with a proper USB adapter.

Android with a micro-USB port needs a micro-USB male to type-A female adapter.
Android with a type-C port needs a type-C male to type-A female adapter.
iPhone/iPad with a lightning port needs a lightning male to type-A female adapter.
iPhone/iPad with a type-C port needs a type-C male to type-A female adapter.
⚠️Highly recommend the adapter from Apple store if you do want to use the mic for your Apple mobiles.
https://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter
https://www.apple.com/shop/product/MD821AM/A/lightning-to-usb-camera-adapter

⚠️The mic doesn't work with the Xbox console nor controller. If you don't mind the headset without RGB, take a look at the H9 instead. With its 3.5mm connector, there's no problem of using it with your Xbox controller.
AmpliGame H9: https://fifinemicrophone.com/products/fifine-ampligame-h9

Not working with my software

Follow one of our blogs to set it up: https://fifinemicrophone.com/blogs/news/how-to-set-up-any-fifine-microphones-for-voice-recognition

Follow one of our blogs to see if it helps: https://fifinemicrophone.com/blogs/news/fix-of-microphone-control-adjusting-itself