Follow the video below to self-troubleshoot before proceed any further.
⚠️Please include the test result when resorting for email support.
Headset boom mic installation
How to properly install the mic of the headset?
1. Insert the boom mic completely into the jack. And make sure to align the boom mic with the tiny slot of the jack.
2. Check if the mic can be muted by the switch button on the USB audio control box.
3. After you plug the headset in the PC or laptop, please set it as default input device in system sound control panel and software audio settings, otherwise the mic will not pick up the sound. And disable other mics manually.
4. Check if the software using the mic allows the use of the default input device. Try turning on the Privacy Settings for apps that you want to use with your mic by following the steps below.
Click “Windowns” icon or press “Win” on your keyboard → Click "Settings" → In the pop-up windws select "Privacy & security" category → Scroll down and find the "Microphone" option → Make sure the "Microphone access" is enable
Not recognized/Recognized but no sound
There are quite a few reasons to it. Please follow the steps below to see if the setups are all correct.
1. When using the headset with the included USB control box, check if the mute button on the box is activated and if volume is turned up enough.
2. Then click into "sound panel"-"recording devices" to make this H9 USB device is default input. Double click it, find the "Level" tab to crank up the input volume level.
3. If the headset is plugged into the 3.5mm port of your laptop (you can't do it on a PC that doesn't have a combo 3.5mm jack or has a dedicated mic jack), then click into "sound panel"-"recording devices" to make the internal audio device is default input. Double click it, find the "Level" tab to crank up the input volume level.
4. Open the audio setting of your Discord (or other software that you are using) to confirm that the input and output are both H9 headset (when using the audio box) or the internal audio device (when plugging the H9 directly into the combo 3.5mm port of a laptop).
Sorry no. Because all FIFINE USB headsets use a universal driver built into Windows and Mac and even some Linux and Chromebook systems. So there is no specific driver to download. If the driver fails to trigger the automatic installation on Windows, just follow the steps below to update and reinstall the driver. For the other systems users, please check out the correspondent tabs.
Sorry no. Because all FIFINE USB headsets use a universal driver built into Windows and Mac and even some Linux and Chromebook systems. So there is no specific driver to download. If the driver fails to trigger the automatic installation on Windows, just follow the steps below to update and reinstall the driver. For the other systems users, please check out the correspondent tabs.
Since it can be detached from the included USB audio box, as long as your chromebook has a combo 3.5mm port, then you can plug the H9 directly into it without worries of whether the version of the system will fit.
But if there's only USB port available, then you will need to use the USB connection of the H9 and check if your chromebook is using one of the system version below. Because of the variations of the Chrome OS system, we have only confirmed the computer models and system versions below work.
Toshiba Chromebook 2 (2015) with OS Version: 67.0.3396.99;
Acer R11 with Version: 71;
Acer C720, Acer C740, Samsung Series 3, and Samsung Series 5 with OS Version: 72.0.3626.117.
Then downloaded a Voice Recorder app from the Play Store, you're good to go.
Since this H9 has both 3.5mm and USB connection, it's quite flexible when it comes to compatibility with mobiles.
If your phone or tablet has a headphone port, then the best way is just to plug the H9 in without the included USB audio box.
When using it with phones that doesn't have a 3.5mm port, then the connection depends on the adapters that you have. You can either usb the headphone adapter to connect through the 3.5mm jack of the H9.
Or use a proper USB adapter to hook up with the USB audio box attached.
Android with a micro-USB port needs a micro-USB male to type-A female adapter.
Android with a type-C port needs a type-C male to type-A female adapter.
iPhone/iPad with a lightning port needs a lightning male to type-A female adapter.
iPhone/iPad with a type-C port needs a type-C male to type-A female adapter.
⚠️Highly recommend the adapter from Apple store if you do want to use the mic for your Apple mobiles.
https://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter
https://www.apple.com/shop/product/MD821AM/A/lightning-to-usb-camera-adapter
Just plug the 3.5mm jack into the Xbox controllers or controller adapters. Don't use the included USB audio control box with Xbox consoles, no third-party USB audio devices can be used with the console.
Not working with my software
Follow one of our blogs to set it up: https://fifinemicrophone.com/blogs/news/how-to-set-up-any-fifine-microphones-for-voice-recognition
Follow one of our blogs to see if it helps: https://fifinemicrophone.com/blogs/news/fix-of-microphone-control-adjusting-itself