H9 FAQs

There are quite a few reasons to it. Please follow the steps below to see if the setups are all correct. 
1. When using the headset with the included USB control box, check if the mute button on the box is activated and if volume is turned up enough. 
2. Then click into "sound panel"-"recording devices" to make this H9 USB device is default input. Double click it, find the "Level" tab to crank up the input volume level.
3. If the headset is plugged into the 3.5mm port of your laptop (you can't do it on a PC that doesn't have a combo 3.5mm jack or has a dedicated mic jack), then click into "sound panel"-"recording devices" to make the internal audio device is default input. Double click it, find the "Level" tab to crank up the input volume level.
4. Open the audio setting of your Discord (or other software that you are using) to confirm that the input and output are both H9 headset (when using the audio box) or the internal audio device (when plugging the H9 directly into the combo 3.5mm port of a laptop). 

Sorry no. Because all FIFINE USB headsets use a universal driver built into Windows and Mac and even some Linux and Chromebook systems. So there is no specific driver to download. If the driver fails to trigger the automatic installation on Windows, just follow the steps below to update and reinstall the driver. For the other systems users, please check out the correspondent tabs. 

Sorry no. Because all FIFINE USB headsets use a universal driver built into Windows and Mac and even some Linux and Chromebook systems. So there is no specific driver to download. If the driver fails to trigger the automatic installation on Windows, just follow the steps below to update and reinstall the driver. For the other systems users, please check out the correspondent tabs.  

Since it can be detached from the included USB audio box, as long as your chromebook has a combo 3.5mm port, then you can plug the H9 directly into it without worries of whether the version of the system will fit.

But if there's only USB port available, then you will need to use the USB connection of the H9 and check if your chromebook is using one of the system version below. Because of the variations of the Chrome OS system, we have only confirmed the computer models and system versions below work.
Toshiba Chromebook 2 (2015) with OS Version: 67.0.3396.99;
Acer R11 with Version: 71;
Acer C720, Acer C740, Samsung Series 3, and Samsung Series 5 with OS Version: 72.0.3626.117.

Then downloaded a Voice Recorder app from the Play Store, you're good to go.