Self Troubleshoot before proceed any further.
⚠️Please include the test result when resorting for email support.
- Is "USB PnP Audio Device"/"FIFINE K690 Microphone" seen by your Windows or Mac or is recognized as unknown device?
- If it is recognized and the level meter responds when you speak, but you still don't hear audio from the PC, have you selected the correct output device (computer or the mic) under the system and software setting?
(Please refer to "It's recognized, but I didn't hear any sound coming out of my Windows when I spoke/It's recognized, but no sound on my Mac. " part below). - If the computer sees it as an unknown device, have you test out on a different computer? Tried to update and reinstall the unknown driver a few times on different computers?
(Please refer to "My Windows/Mc is not recognizing the microphone" part below).
Accessories installation
The thread size of the mount is standard 1/4". To attach the mic onto a scissor arm stand with a 3/8" threading, you need to screw the 3/8" to 1/4" adapter that comes with the K678 package to the mic mount.
When it comes to a weighty microphone, a shock mount is less important. The key to having less vibration is to use with a sturdy scissor arm stand that can hold a microphone tight. Thus, the recommendation is to spend the $20 extra on an arm rather than on a shock mount. But if you just prefer a shock mount, then you can consider something like the Moukey Microphone Shock Mount
As for pop filter, you can just find one on Amazon with the highest ranking or the most reviews. If you fancy to get a U-shaped pop filter, just buy one that fits a 67mm diameter microphone.
Not recognized/Recognized but no sound
Sorry no. Because all FIFINE USB microphones use a universal driver built into Windows and Mac and even some Linux and Chromebook systems. So there is no specific driver to download. If the driver fails to trigger the automatic installation on Windows, just follow the steps below to update and reinstall the driver. For the other systems users, please check out the correspondent tabs.
Please follow the detailed steps of the PDF file below (click to open) to proceed the troubleshooting of the microphone softaware update.
https://drive.google.com/file/d/1IzjHl92YaqaRIA7KpvyV9dieGnl31Cn1/view?usp=sharing
✔️It is the troubleshooting video for K669B, but can also be applied to any FIFINE USB microphone. Please follow from 0:21 to 3:16.
⚠️For the latest Windows users, in order to access the sound setting, please right-click the speaker icon at the bottom right-choose "Sound"-click "Sound Control Panel" at the upper right of the pop-up window.
- Please download the application from the link below to clean up the USB registry of your PC. The code for unzipping the file is "fifine".
https://drive.google.com/file/d/17rLtF_-UV9_hzAlqdBDr4Nl2C-V5aKHr/view?usp=sharing - Plug the FIFINE USB mic into your computer, uninstall the "Unknown USB Device" under the Device Manager, then unplug the microphone. Skip to the second step if there's no "Unknown USB Device".
- Stay on the Device Manager, double click the app to run. Select “Clean”. Finally, restart the computer and replug the mic to another USB port.
If the level meter moves when you speak to the mic, then please follow the video below (from 3:06 to 4:04) to check ⚠️if you have selected the correct output device, turned up the output volume.
✔️It is the troubleshooting video for K669B, but can also be applied to any FIFINE USB microphone. Please follow from 5:53 to 6:52.
If the level meter does NOT move when you speak to the mic, especially when you updated the Win10 system, then please follow the video below to troubleshoot.
⚠️For the latest Windows users, in order to access the sound setting, please right-click the speaker icon at the bottom right-choose "Sound"-click "Sound Control Panel" at the upper right of the pop-up window.
Sorry no. Because all FIFINE USB microphones use a universal driver built into Windows and Mac and even some Linux and Chromebook systems. So there is no specific driver to download. If the driver fails to trigger the automatic installation on Windows, just follow the steps below to update and reinstall the driver. For the other systems users, please check out the correspondent tabs.
⚠️Follow the video below (from 1:05 to 1:28) to check if the K690 is seen by your Mac. If not, please test out with another USB port on your Mac and better to test with another computer.
Please follow the video below (1:31 to 2:24) to check ⚠️if you have selected the correct output device, turned up the output volume.
Because of the variations of the Chrome OS system, we have only confirmed the computer models and system versions below work.
Toshiba Chromebook 2 (2015) with OS Version: 67.0.3396.99;
Acer R11 with Version: 71;
Acer C720, Acer C740, Samsung Series 3, and Samsung Series 5 with OS Version: 72.0.3626.117.
Then downloaded a Voice Recorder app from the Play Store, you're good to go.
It works when using with a proper USB adapter. But we recommend using it only with Windows and Mac computers, because you can't speak into the microphone and hear from the smartphone at the same time.
Android with a micro-USB port needs a micro-USB male to type-A female adapter.
Android with a type-C port needs a type-C male to type-A female adapter.
iPhone/iPad with a lightning port needs a lightning male to type-A female adapter.
iPhone/iPad with a type-C port needs a type-C male to type-A female adapter.
⚠️Highly recommend the adapter from Apple store if you do want to use the mic for your Apple mobiles.
https://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter
https://www.apple.com/shop/product/MD821AM/A/lightning-to-usb-camera-adapter
⚠️Go to "Setting"-"Devices"-"Audio Devices"-uncheck the option of "Switch Output Device Automatically"-plug the microphone into the console while the headset into your controller-choose the correct input and output devices. The shortfall is that you have to do it every time when using your Play Station.
⚠️The mic doesn't work with the Xbox console nor controller directly. So we don't recommend using it with the Xbox. But there's a way to do so. You can get it work but the sound quality would become so bad that you would rather not doing so.
Plug the mic to a computer-find a 3.5mm audio cable-plug one end into the headphone jack at the bottom of the K690 and the other end into your Xbox controller.
Volume level/Background sound/Echo
For Windows users, under "recording devices", right click "USB PnP Audio Device"/"FIFINE K690 Microphone", choose "Properties", click "Enhancement" and uncheck the "allow applications to take excluisive control of this device"
For Windows and Mac users, check if the feature of automatically adjusting microphone level has been enabled, which is commonly seen in software of Discord, Skype, etc.
Take a look at one of our blogs for more troublshooting methods: https://fifinemicrophone.com/blogs/news/fix-of-microphone-control-adjusting-itself
✔️It is the troubleshooting video for K669B, but can also be applied to any FIFINE USB microphone. Please follow the whole video below.
⚠️For the latest Windows users, in order to access the sound setting, please right-click the speaker icon at the bottom right-choose "Sound"-click "Sound Control Panel" at the upper right of the pop-up window.
Instead of using speakers, either internal or external, please use headphones or earbuds to connect to your computer or K678. Then the mic will not pick up sound from output device, thus no more echo will be heard.
Not working on my software
Follow one of our blogs to set it up: https://fifinemicrophone.com/blogs/news/how-to-set-up-any-fifine-microphones-for-voice-recognition
Follow one of our blogs to see if it helps: https://fifinemicrophone.com/blogs/news/fix-of-microphone-control-adjusting-itself