Order & Shipping Policy
Q: What if I want to cancel the order right after payment?
A: Please contact us immediately if you would like to make changes to your order.
Q: Do you have international shipping?
A: Sorry, no. Products on FIFINE website are not available for global shipping. Delivery covers UK, CA and US (APO/FPO address is not included). For customers who live outside these regions, you can check out on FIFINE AliExpress Store.
Address of the US warehouses: 17531 Railroad St., Unit A, City of Industry, CA, 91748 United State
Address of the CA warehouses: 450 Derwent PL, Delta, BC V3M 5Y9 Canada
Address of the UK warehouses: Plot 1, Lyons Park, Lyons Dr, Coventry, West Midlands CV5 9PF United Kingdom
Q: When will my order ship?
A: We process your order as soon as we receive it. And because of current situation, the processing time could take up to ONE business day, which is not added up to the shipping time.
Q: What if I provide the wrong/I want to change the shipping address?
A:
If you find out the incorrectness or want to make changes before receiving shipping confirmation notification. Please message us as soon as possible so that we can correct the address or cancel the order. We are available at email: web@fifine.cc or Facebook messenger: https://m.me/FifineStore
If the package has already been shipped, we will message you with the carrier info as soon as possible. Then you can contact them to relocate a correct address. If it can not be changed, we have to wait till the package being sent back to proceed a refund. And if it is not returned to sender successfully, we have no responsibility for issuing a refund or replacing the package.
Q: When can I expect my package to arrive?
A:
- If it is a pre-order or back-order that is in stock, your package will be shipped first.
- Delivery takes 4-7 days (based on your location), which counts from the day when your order is processed. Shipping cost is free when your order weighs below 1.51 kg.
- If it is emergent order that needs to be delivered on a specific date, please contact us before placing the order.
Q: When will I receive my shipment tracking number?
A: You will receive a notification email about the tracking information once your order leaves warehouse that is close to your location.
Q: What if tracking info indicates the package was received but I haven't actually receive it?
A:
First off, please wait for one more business days, tracking info update could be ahead of the actual delivery.
Next, if you still haven't received package, please call and email the local post office. They will have more info than we can see online.
At last, when post office is not able to help find the package, you should send us the screenshots of communication with post office as evidence for us to file a complaint. With a response from Post Office through your contact, confirming that package is missing, we will do a refund on the product price.
Return & Refund Policy
Q: What is your return policy?
A: FIFINE MICROPHONE offers Free Return within 30 days, counting from the date when the tracking info shows delivered.
But it does not cover bulk purchase (more than three), intact item, item ordered by mistake. If you wish to return a product, please contact us.
Q: How do I request a return?
A: Please follow the steps below to return a product:
- Contacted our email at web@fifine.cc with your order number and the reason for return (Any product shipped to us without a return authorization will be returned to the customer at his or her expense).
- We will email you back to confirm the product condition. Custoemr will have responsiblity to help provide the info (pictures and recording) we required. Then we will give instructions for returning and a return number.
- Ship your unused product in its original packaging to the address identified in our email.
- Note: Return shipping fee is covered by FIFINE only if returns are for defective products, products that were not described accurately, or incorrect orders. Whether a product is defective depends the info that customer provides (pictures and recording).
"Return Terms"
- Please be sure to use the original box, and the shipping carton and its packing material to ship the item back (the item is returned in the same condition as it was when shipped).
- You are responsible for shipping the products back to us.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Q: After I have returned a product, when will I see the refund in my account?
A: After receiving and examining your returned product(s), your refund will appear in your account within 3 to 5 business days. Please be aware that the refund will depend on the policies of PayPal that was used for payment.
Other Terms and Conditions
"Bulk Purchase Return"
If buyer bought more than THREE products at a time, any one of them is defective, we will provide the free replacement.
But if buyer decides to return them all, we will charge a restocking fee of 30% of the order total. And buyer is responsible for the shipment back to FIFINE local factory.
"Refuse-to-Receive"
Once package has been shipped out, order cancellation is not possible. When product arrives, buyers are responsible for arranging return shipping and covering the cost by themselves and emailing us back with tracking number. If buyer decides to refuse package instead, we will charge a restocking fee of 30% of the order total.
Notice: Refund of "refuse-to-receive" item does not cover the origianl shipping fee, That means in this case, we will send back the payment of only the product listed price.
"Intact Items"
An intact item is one that its package has been opened and it works without a problem. If you want to return an intact product, the return shipping cost shall be covered on customer side. And we will deduct the original shipping fee from the refund total.
"Defective Items"
A defective item is one that is inoperable but has no apparent damage. If you receive a defective product, please contact our email for assistance.
Notice: Whether a product is defective depends the info that customer provides (pictures and recording).
"Damaged Items"
If the order arrives at you with obvious shipping damage, please refuse the delivery and email us with your order number. If you have accepted it, please save all packaging material and paperwork for the order and also email us for instructions. If you dispose of packaging material, you jeopardize our chances of making a claim, and you may not receive the return.
"Limits of Responsibility"
We take no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of the product. Though you still can email us for assistance on repairing or replacing components.
"Price and/or Description Changes"
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in FIFINE MICROPHONE store are not refundable.
Notice: We are sorry that the price fluctation during pandemic is not refundable.
"Errors on FIFINE MICROPHONE website"
Prices and availability of products are also subject to change without notice. Errors will be corrected where and when discovered. We reserve the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed. If your payment has already been processed for the purchase when your order is canceled, we will issue an immediate refund.
"For product FAQs, please turn to the Technical Support Page"
Customer Reviews
If You Don't, The Mic Itself Is Good Enough
Get into the character of streaming
- No more cliche about the USB connection this time, it is a type-a jack, it is just plug-and-play on a Windows, Mac and a PlayStation console.
- If you want to, the compatibility can extend to your mobile. But the best bit is the USB port hiding behind the mic.
- It will look like a wireless model when you put it on your desk. Because the cable will go from the back directly to your computer, which is good for cable management.
Break out the party piece
- The connection is a breeze, but how can I tell if the microphone is ready to work? It might be the exact question when you get your hands on such electronics.
- Once it gets power from a computer USB port, the RGB starts to shine. The lights are not all swagger, they also serve as an indicator of working statues.
- They do not stay the same all the time either. The total four patterns with its two-tone lighting fade into another one in a smooth way and will blend in the mood of your studio perfectly.
Pull all the tricks out of the bag
Before you are carried away, the customized accessories will bat your eyelids once more. They are fine-tuned for not just good-looking but for a performance reason.
Detachable Pop Filter
The pop filter with a smiley face is see-through. So the appearance of the mic will not be muddied when you look at it from the front. But do not be fooled by the thin layer. Unlike the flapper filters that do not look good, sometimes do not work well either, it is quite good at rejecting rumbling. It also works as a dust collector, which collects the dust blown from the front and keeps the mic clean.
Attached Shock Mount
The mic itself seems to be integrated into the shock mount, but that is not the case, it is actually clipped in place in a suspended way with rubber bands. Compared with shock mounts clamped on the microphone body, the suspension has better absorption of vibration noises. And the bands are so elastic and thick that they can get the mic stand up in shape and without being worn out easily.
Before you are carried away, the customized accessories will bat your eyelids once more. They are fine-tuned for not just good-looking but for a performance reason.
Tap-to-mute Button
It is on the tap where is the easiest place to tap, no matter how you position the mic, it is especially convenient when you put the mic on the included stand. But it is not so easy to let you forget that you are mute, because the eye-catching RGB lights will shut at that time to work as a notice.
Microphone Control
In streaming, if there is any feedback about you being soft or loud from your audience or teammates, the control dial hiding underneath will help fix the volume issue on the fly. No bother with the time-consuming audio settings on your computer system and you will have a more constant sounding throughout the whole streaming.
Clarity will earn it a place in your studio
- The size of the capsule is 16mm and the lowest frequency the mic can pick up is 60Hz, those two figures both suggest that it is not the model giving you the warm sound heard from radio broadcasts.
- But in most situations, you do not need a too bassy tone to muddle your voice, because it is born for gaming! The application requires many trebles, your teammates need to hear you well even with the game sound up. The highest frequency is 18KHz and it is boosted a bit to guarantee a clearer reproduction of your voice.
- But what about background sound? You are going to pull off a combo by putting the mic 5 inches within your mouth. Your voice will appear more engaging, thus fewer background noises and a more balancing tone.
- As for the keyboard sound that attacks from behind, let the cardioid pattern cover your back! And the distancing also does its part in noises rejection, the closer the mic gets to the sound source, the further it is away from those distracting sounds.
Specifications
| Type | Condenser |
|---|---|
| Polar Pattern | Cardioid |
| Output Connection | USB Type-C (mic end) to type-A 2.0 (computer end) |
| Power Consumption | USB power (Voltage: 4.75V-5.25V, Current: 50mA-80mA) |
| Bit Rate | 16-bit |
| Sample Rate | 44.1kHz |
| Frequency Response | 60Hz-18kHz |
| S/N Ratio | 1kHz﹥70dB |
| Sensitivity | -40±3dB |
| Shipping Weight | 0.6 kg |