K031B FAQs
fifine mic
Self Troubleshoot before proceed any further.
Please include the test result when resorting for email support.
1.Using fresh batteries for transmitter. After powering it on, do transmitter screen of receiver turn on and stay solid?
2.Plug in USB receiver, it's normal that the blue indicator blinks for a few secs and doesn't stay on.
3.Is "USB PnP Audio Device" seen by your Windows or Mac, or is recognized as unknown device?
4.If it's "USB PnP Audio Device", does its level meter respond when you speak?
5.If it responds, but you still don't hear audio from PC, have you select correct output device (computer or the mic) under system and software setting?
6.If no response, does reset help?
7.If reset doesn't work, before reset, are all units off? During reset: does screen blink and 564MHz appear?
8.If computer sees it as unknown device, have you test out on a different computer? Tried to update and reinstall the unknown driver for a few times on the same computer?
9.Connecting and recorded with mobile device via a proper adapter, you have to unplug the adapter to hear playback audio coming out of your mobile.
Q: The mic does not work!
A: Follow the video below to check if USB receiver is recognized by computer and if receiver and transmitter paired. If not, just follow the tutorial to change frequencies (from 2:50 to 3:07) and reset the whole system (from 3:10 to 4:00).
Q: Does K031/K031B wireless lapel mic work with phones?
A: Yes, it does. But you need a USB type A to type C or lightening adapter and we have confirmed that it works with: Samsung S and Note series of 7/8/9, iPhone 5-8, XS MAX, Sony Z series, Goolge Pixel 2 and Huawei Mate and P 20. If you are using model that is not listed above, as long as the released date of your phone is similar to those mentioned models, the mic should still work.
Q: Will this work with a Bluetooth speaker?
A: In order to give adequate sound, that Bluetooth speaker should be more than 25 watt you can find a power bank to supply power for receiver and an audio cable to connect USB receiver with speaker.
Q: What can I do to increase volume?
A: 1.Turn up the level of input and output to around 80% on computer.
Windows: Go to control panel→Sound setting→Recording Device→right click “USB PnP Device”→Properties→Levels. Same goes for output volume on "Playback Devices".
Mac: System Preferences→Sound→Input/Output→Input Volume/Output Volume
2.Do have to aim the mic toward the mouth, seating it approximately 9 inches below. When using head-worn, you may need to take off the foam cap to check if the capsule is pointed directly to your mouth.
3.If it is possible, please try the speaker that has over 25 watt power.
Q: How to use multiple microphones on one computer?
A: Yes if you want to have a try, check out the link below. Basically, for Windows users, you just need to download an app called voice meter banana. If you use Mac, just create an aggregated device by using MIDI Audio setup.Blog post: Using Multiple Microphones On One Computer
Q: After upgraded to Windows 10, microphone doesn't work?
A: If “USB PnP Audio Device” under “Recording Device” appears but the level meter doesn’t move when speaking to mic, simply go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone as well as the other apps below, especially the "Voice Recorder". At lasts restart computer.
Q: No sound on my Mac!
A: 1.Check whether the icon of the “USB PnP Audio Device" appears or not.
(“System Preferences”→“Sound”→“Input”)
2.If yes, then you’re good to go. But you can’t hear any playback of the mic before you click open an audio software on Mac OS.
Q: Microphone doesn't work with my Skype!
A: 1.Follow the playlist: http://bit.ly/k031bproblemsolving to check if K031B is working properly.
2.For Windows user, you can go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone, at lasts restart computer.
3.Update Skype to latest version or re-install the latest Skype.
Contact
If the trouble-shooting methods above still cannot solve your problem, feel free to contact us at web@fifine.cc
Please include the order number and specify the problem in your email.
I just purchased the K031 and an able to use the mic but there is no audio being sent to the headset. I have chosen USB PnP Audio Device as for my output—and I have rebooted multiple times—but not sound is being delivered to the headset. If I change out put, no problem. I am on a new MacBook Pro running Catalina 10.15.4. Advice, please.
Hi @Nicky Harding, it seems you have contacted our after-sales support, they should have given you the proper advice. Actually you can use your computer to play the music instead of speaker, and apply the music share feature in Zoom to let audience hear the music.
Hi @Charles thank you very much for the detailed troubleshoot you had done. One thing appears to make the reset fail, the screen should show 564MHz, everything else is fine.
So you may want to redo the reset process and pay a bit more attention to the 10 click on the top button of transmitter. Only if 564MHz showsup and the screen flashes, then the reset of transmitter part succeeds.
Below is the tutorial for reference, reset part is from 3:12 to 4:00
https://www.youtube.com/watch?v=BA4wWiQiQ7c
If there’s still the problem, please email us at web@fifinemicrophone.com with order number. We will definitely help you out!
Hi! I’ve just received my K031 to use for my online fitness classes via Zoom. I use my iPhone for music via a Bluetooth portable speaker. When I tried using the mic (headset) this evening, my voice was heard perfectly by my participants, however, the music wasn’t heard that well and kept cutting out. Please can you advise on what to do so music and voice are both heard. Many thanks.
Hello. I purchased a K031 wireless microphone and have been using it for about a week. It worked fine for the first week. This morning the bluetooth connection keeps cutting out. I will be on a call for about 2 or 3 minutes (or less) and the blue light on the receiver goes out and I lose the mic input. So far I have tried the following trouble shooting steps:
1. Fresh batteries in the transmitter.
2. Changing frequency in the transmitter
3. Unplugging and replugging the receiver
4. Rebooting the computer
5. Resetting the K031 system by powering down, unplugging the receiver, powering up, pressing setup 10 times plugging in the receiver, waiting for the blue light to turn on and off, and then pressing setup again.
Nothing has solved the problem. As a side note, in changing the frequency I am now stuck and 579 MHz. It won’t cycle around to 564 MHz.
System is WIndows 10 64 bit.
Any help would be appreciated. Right now I have an expensive brick sitting on my desk.