K031B FAQs
fifine mic
Self Troubleshoot before proceed any further.
Please include the test result when resorting for email support.
1.Using fresh batteries for transmitter. After powering it on, do transmitter screen of receiver turn on and stay solid?
2.Plug in USB receiver, it's normal that the blue indicator blinks for a few secs and doesn't stay on.
3.Is "USB PnP Audio Device" seen by your Windows or Mac, or is recognized as unknown device?
4.If it's "USB PnP Audio Device", does its level meter respond when you speak?
5.If it responds, but you still don't hear audio from PC, have you select correct output device (computer or the mic) under system and software setting?
6.If no response, does reset help?
7.If reset doesn't work, before reset, are all units off? During reset: does screen blink and 564MHz appear?
8.If computer sees it as unknown device, have you test out on a different computer? Tried to update and reinstall the unknown driver for a few times on the same computer?
9.Connecting and recorded with mobile device via a proper adapter, you have to unplug the adapter to hear playback audio coming out of your mobile.
Q: The mic does not work!
A: Follow the video below to check if USB receiver is recognized by computer and if receiver and transmitter paired. If not, just follow the tutorial to change frequencies (from 2:50 to 3:07) and reset the whole system (from 3:10 to 4:00).
Q: Does K031/K031B wireless lapel mic work with phones?
A: Yes, it does. But you need a USB type A to type C or lightening adapter and we have confirmed that it works with: Samsung S and Note series of 7/8/9, iPhone 5-8, XS MAX, Sony Z series, Goolge Pixel 2 and Huawei Mate and P 20. If you are using model that is not listed above, as long as the released date of your phone is similar to those mentioned models, the mic should still work.
Q: Will this work with a Bluetooth speaker?
A: In order to give adequate sound, that Bluetooth speaker should be more than 25 watt you can find a power bank to supply power for receiver and an audio cable to connect USB receiver with speaker.
Q: What can I do to increase volume?
A: 1.Turn up the level of input and output to around 80% on computer.
Windows: Go to control panel→Sound setting→Recording Device→right click “USB PnP Device”→Properties→Levels. Same goes for output volume on "Playback Devices".
Mac: System Preferences→Sound→Input/Output→Input Volume/Output Volume
2.Do have to aim the mic toward the mouth, seating it approximately 9 inches below. When using head-worn, you may need to take off the foam cap to check if the capsule is pointed directly to your mouth.
3.If it is possible, please try the speaker that has over 25 watt power.
Q: How to use multiple microphones on one computer?
A: Yes if you want to have a try, check out the link below. Basically, for Windows users, you just need to download an app called voice meter banana. If you use Mac, just create an aggregated device by using MIDI Audio setup.Blog post: Using Multiple Microphones On One Computer
Q: After upgraded to Windows 10, microphone doesn't work?
A: If “USB PnP Audio Device” under “Recording Device” appears but the level meter doesn’t move when speaking to mic, simply go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone as well as the other apps below, especially the "Voice Recorder". At lasts restart computer.
Q: No sound on my Mac!
A: 1.Check whether the icon of the “USB PnP Audio Device" appears or not.
(“System Preferences”→“Sound”→“Input”)
2.If yes, then you’re good to go. But you can’t hear any playback of the mic before you click open an audio software on Mac OS.
Q: Microphone doesn't work with my Skype!
A: 1.Follow the playlist: http://bit.ly/k031bproblemsolving to check if K031B is working properly.
2.For Windows user, you can go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone, at lasts restart computer.
3.Update Skype to latest version or re-install the latest Skype.
Contact
If the trouble-shooting methods above still cannot solve your problem, feel free to contact us at web@fifine.cc
Please include the order number and specify the problem in your email.
Hello,
Our K031B mic works fine and the computer is picking up the audio, but when we try and have the sound go through the speakers attached to the computer the volume is incredibly low. Almost inaudible. We have tried plugging the speakers into the USB dongle, but still very low. The levels on the computer are all maxed out and our speakers are powered.
Hi Megan sorry about the issue. Could you use the K031 lav mic on your computer and record a MP3 file with you speak and you're silent in one minute, and send it to our email: webfifinemicrophone.com So that we can check out if it’s a microphone or just smartphone adapter issue leading to the poor sound quality with your iPhone. And please use the title #Website0918 and include the order ID in the message.
Hi just opened up our new mic. After testing the video sound quality using the mike and my iphone there is a lot of static. Curious about how to fix this.
@JustinHamper hi there, thanks for the quick and short intro of your use situation. I think it the setting config issue, which can be solved easily. The computer output was auto-changed to the driver of USB receiver once you plugged the dongle in while the output device was still connected to internal speaker, that’s where the issue happened.
There’re two way round here: one is simply plug speaker to headphone jack of the USB receiver instead if speaker runs 3.5mm connector. The other is to change computer output under “playback devices” to internal speaker.
Btw, I’m not quite sure what’s your application. But it’s not highly recommended to output or amplify sound via speaker or headphone. Because the audio from USB receiver through your computer to speaker takes a pretty long process and two conversion. The delay could go up to 500 ms. That means it’s not quite suitable for monitoring. But if it’s the feature that is necessary, when recording, you can adjust the I/O buffer size to reduce monitoring delay.
Hello,
I have just received my FiFine Technology K031 wireless microphone. I have a Windows 10 64 bit PC. The issue I am concerned about is that the mic works, but I cannot get the audio input to play out whilst I am speaking through the mic, on the speakers of my PC. Can you please assist and let me know what can be done to solve this?