K031B FAQs
fifine mic
Self Troubleshoot before proceed any further.
Please include the test result when resorting for email support.
1.Using fresh batteries for transmitter. After powering it on, do transmitter screen of receiver turn on and stay solid?
2.Plug in USB receiver, it's normal that the blue indicator blinks for a few secs and doesn't stay on.
3.Is "USB PnP Audio Device" seen by your Windows or Mac, or is recognized as unknown device?
4.If it's "USB PnP Audio Device", does its level meter respond when you speak?
5.If it responds, but you still don't hear audio from PC, have you select correct output device (computer or the mic) under system and software setting?
6.If no response, does reset help?
7.If reset doesn't work, before reset, are all units off? During reset: does screen blink and 564MHz appear?
8.If computer sees it as unknown device, have you test out on a different computer? Tried to update and reinstall the unknown driver for a few times on the same computer?
9.Connecting and recorded with mobile device via a proper adapter, you have to unplug the adapter to hear playback audio coming out of your mobile.
Q: The mic does not work!
A: Follow the video below to check if USB receiver is recognized by computer and if receiver and transmitter paired. If not, just follow the tutorial to change frequencies (from 2:50 to 3:07) and reset the whole system (from 3:10 to 4:00).
Q: Does K031/K031B wireless lapel mic work with phones?
A: Yes, it does. But you need a USB type A to type C or lightening adapter and we have confirmed that it works with: Samsung S and Note series of 7/8/9, iPhone 5-8, XS MAX, Sony Z series, Goolge Pixel 2 and Huawei Mate and P 20. If you are using model that is not listed above, as long as the released date of your phone is similar to those mentioned models, the mic should still work.
Q: Will this work with a Bluetooth speaker?
A: In order to give adequate sound, that Bluetooth speaker should be more than 25 watt you can find a power bank to supply power for receiver and an audio cable to connect USB receiver with speaker.
Q: What can I do to increase volume?
A: 1.Turn up the level of input and output to around 80% on computer.
Windows: Go to control panel→Sound setting→Recording Device→right click “USB PnP Device”→Properties→Levels. Same goes for output volume on "Playback Devices".
Mac: System Preferences→Sound→Input/Output→Input Volume/Output Volume
2.Do have to aim the mic toward the mouth, seating it approximately 9 inches below. When using head-worn, you may need to take off the foam cap to check if the capsule is pointed directly to your mouth.
3.If it is possible, please try the speaker that has over 25 watt power.
Q: How to use multiple microphones on one computer?
A: Yes if you want to have a try, check out the link below. Basically, for Windows users, you just need to download an app called voice meter banana. If you use Mac, just create an aggregated device by using MIDI Audio setup.Blog post: Using Multiple Microphones On One Computer
Q: After upgraded to Windows 10, microphone doesn't work?
A: If “USB PnP Audio Device” under “Recording Device” appears but the level meter doesn’t move when speaking to mic, simply go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone as well as the other apps below, especially the "Voice Recorder". At lasts restart computer.
Q: No sound on my Mac!
A: 1.Check whether the icon of the “USB PnP Audio Device" appears or not.
(“System Preferences”→“Sound”→“Input”)
2.If yes, then you’re good to go. But you can’t hear any playback of the mic before you click open an audio software on Mac OS.
Q: Microphone doesn't work with my Skype!
A: 1.Follow the playlist: http://bit.ly/k031bproblemsolving to check if K031B is working properly.
2.For Windows user, you can go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone, at lasts restart computer.
3.Update Skype to latest version or re-install the latest Skype.
Contact
If the trouble-shooting methods above still cannot solve your problem, feel free to contact us at web@fifine.cc
Please include the order number and specify the problem in your email.
Thank you for your responding. But I have speakers which is connect to a computer directly with a cable. I tested K031 on 5 PCs and 1 laptop but it had all the same result just a bit delay less than a sec. Does anyone have same problem before? or is it only on my computers like this?
Hi @JK, sorry about the issue. I think your computer hooked up with a Bluetooth to amplify your voice? If so, the most efficient way is to let microphone audio go pass computer. You will need a power bank and a 3.5mm male to 3.5mm male cable for connection. It goes like this: USB receiver will be plugged into power bank to get power supply, connect USB with Bluetooth speaker AUX jack through the audio cable.
If you have to use computer to record audio as well, the only way to have improvement on the situation is to restart computer and use smaller recording app to release CPU engagement and turn down volume. Because audio process and conversion in computer take time, which result in inevitable delay.
Hi, I just got a K031 and tried to use it with my pc. Is it ok if the sound from a speaker is bit slower than actual voice? I need to use this for my lecture but if this is normal, I can’t use it. Cause classrooms are not that big here and I just need to amplify my voice little bit. Plz, tell me how to adjust this. I also tried to find options for it but it only has really simple options on control panel. I’ll wait for your response. Thanks.
Hi @gaetano scarano I think the problem is not on the USB receiver, but is that the sound source is not pointing towards the lapel mic. Let me explain, your speaker is powered model, which should have built-in amp. So it doesn’t not need the USB receiver to drive it.
And here are method you can give a go. First off, using 3.5mm to 6.5mm to plug into MIC jack on speaker and turning up the gain control. Because even though it’s a 3.5mm jack on USB receiver, the signal coming out is actually still the mic signal (not line signal). So if you plug into AUX jack of speaker, sound would be a bit low. Next, if it’s possible, use the headset instead, then the sound source can point directly to the mic, your voice will be much clearer. You may even had to turn down volume on computer and speaker.
Hi @DP it sounds weird, if it’s a Windows computer, you can disable the USB PnP Audio Device under “Playback Device” and just under there. And if it’s Mac, it cant be disable, the only method is to make sure the internal speaker is default out under software settings as well.