K038 FAQs

Self Troubleshoot before proceed any further. 

Please include the test result when resorting for email support.

1.After connecting to wall outlet and pressing the power button, does the receiver red indicator light up?

2.Using fresh batteries for transmitters. After powering them on, do transmitter screens and both B & C indicators of receiver turn on and stay solid? 

3.If B & C indicators flash, does reset help?

4.If reset doesn't work, before reset, are all units off? During reset: does screen B blink and 596MHz appear (or screen C blink and 586MHz appear)?   

5.Is audio source hooked up to the R+L in jack, while output is connected through R+L/AUX out? 

4.Are all volume controls on receiver/speaker set to decent level?    

 

Q: How to reset the K038 dual wireless mics system?

A: You can find step-by-step tutorial on K038 problem-solving playlist: http://bit.ly/k038problemsolving

  1. Turn off the power to receiver as well as transmitters B & C before you get started. 
  2. Power on transmitter B and reset it by clicking the top button for 10 times. A flashing 605.000 channel number shows up if you reset transmitter B proper.   
  3. The same goes for transmitter C. But what appears on transmitter is the flashing 584.000 channel.   
  4. When they are still flashing, switch on receiver. Pay a bit attention here if its RF B & C lights will blink for 3 times before the last step.    
  5. Click the top buttons of both transmitter B & C, resulting in pairing successfully.  

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  • F
    FIFINE MICROPHONE

    Hi @Dean is it a K038 transmitter? If yes, the channel number should be display on the screen. Or it’s a K025, the handheld mic itself should also has a screen to show the CH1 figure.

  • D
    Dean

    I have a uhf wireless microphone that will not power up. I would like to buy a replacement but cannot know what the channel number. How do I find the channel number. I have the other microphone..

  • F
    FIFINE MICROPHONE

    Hi @Michael Boileau it would not work through the included 3.5mm cable. If you need microphone input to iPad via the lightning adapter, the cable should has the TRRS plug (three black loops on the jack). And if you use with the right cable, for iPad or iPad OS system, the input will be changed to the K038 automatically.
    But since you have contacted our support email, our after-sales staff should take care of your case. You can wait for their more detailed email response.

  • M
    Michael Boileau

    With the lightning adapter on my I-pad, my videos don’t have any sound.
    When I go to settings the device isn’t even showing up.

    Help!

  • F
    FIFINE MICROPHONE

    Hi @Wayne Young we’re not quite sure what kind of reverberate did you mean, was it echo? The lapel mic pick up less of the sound, therefore, it might not be easy to tell if the echo effect is turned on. But when using headset, the sound is louder, it’s more likely to hear the reverb sound. So could you take a look if the echo control on receiver and other kinds of sound effect on your speaker mixer or receiver were turned off?