K031B FAQs
fifine mic
Self Troubleshoot before proceed any further.
Please include the test result when resorting for email support.
1.Using fresh batteries for transmitter. After powering it on, do transmitter screen of receiver turn on and stay solid?
2.Plug in USB receiver, it's normal that the blue indicator blinks for a few secs and doesn't stay on.
3.Is "USB PnP Audio Device" seen by your Windows or Mac, or is recognized as unknown device?
4.If it's "USB PnP Audio Device", does its level meter respond when you speak?
5.If it responds, but you still don't hear audio from PC, have you select correct output device (computer or the mic) under system and software setting?
6.If no response, does reset help?
7.If reset doesn't work, before reset, are all units off? During reset: does screen blink and 564MHz appear?
8.If computer sees it as unknown device, have you test out on a different computer? Tried to update and reinstall the unknown driver for a few times on the same computer?
9.Connecting and recorded with mobile device via a proper adapter, you have to unplug the adapter to hear playback audio coming out of your mobile.
Q: The mic does not work!
A: Follow the video below to check if USB receiver is recognized by computer and if receiver and transmitter paired. If not, just follow the tutorial to change frequencies (from 2:50 to 3:07) and reset the whole system (from 3:10 to 4:00).
Q: Does K031/K031B wireless lapel mic work with phones?
A: Yes, it does. But you need a USB type A to type C or lightening adapter and we have confirmed that it works with: Samsung S and Note series of 7/8/9, iPhone 5-8, XS MAX, Sony Z series, Goolge Pixel 2 and Huawei Mate and P 20. If you are using model that is not listed above, as long as the released date of your phone is similar to those mentioned models, the mic should still work.
Q: Will this work with a Bluetooth speaker?
A: In order to give adequate sound, that Bluetooth speaker should be more than 25 watt you can find a power bank to supply power for receiver and an audio cable to connect USB receiver with speaker.
Q: What can I do to increase volume?
A: 1.Turn up the level of input and output to around 80% on computer.
Windows: Go to control panel→Sound setting→Recording Device→right click “USB PnP Device”→Properties→Levels. Same goes for output volume on "Playback Devices".
Mac: System Preferences→Sound→Input/Output→Input Volume/Output Volume
2.Do have to aim the mic toward the mouth, seating it approximately 9 inches below. When using head-worn, you may need to take off the foam cap to check if the capsule is pointed directly to your mouth.
3.If it is possible, please try the speaker that has over 25 watt power.
Q: How to use multiple microphones on one computer?
A: Yes if you want to have a try, check out the link below. Basically, for Windows users, you just need to download an app called voice meter banana. If you use Mac, just create an aggregated device by using MIDI Audio setup.Blog post: Using Multiple Microphones On One Computer
Q: After upgraded to Windows 10, microphone doesn't work?
A: If “USB PnP Audio Device” under “Recording Device” appears but the level meter doesn’t move when speaking to mic, simply go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone as well as the other apps below, especially the "Voice Recorder". At lasts restart computer.
Q: No sound on my Mac!
A: 1.Check whether the icon of the “USB PnP Audio Device" appears or not.
(“System Preferences”→“Sound”→“Input”)
2.If yes, then you’re good to go. But you can’t hear any playback of the mic before you click open an audio software on Mac OS.
Q: Microphone doesn't work with my Skype!
A: 1.Follow the playlist: http://bit.ly/k031bproblemsolving to check if K031B is working properly.
2.For Windows user, you can go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone, at lasts restart computer.
3.Update Skype to latest version or re-install the latest Skype.
Contact
If the trouble-shooting methods above still cannot solve your problem, feel free to contact us at web@fifine.cc
Please include the order number and specify the problem in your email.
I tried the K031 headset on a MAC and then on a windows computer. The mic works. However, I don’t hear anything from the WebEx TEST soundcheck.
Hi @Maryann iPhone is different from Android, the external input device will be turned to default automatically once it got plugged in. That means the input source should be the K031B already. If it doesn’t work with iPhone built-in camera app, you can downalod an app called MoviePro, one of our customers told that it works fine with K031B on iPhone.
Hello, I want to use my K031 for the camera on my iPhone. I purchased the USB to lightening adapter, but the video does not seem to recognize the audio input from the K031. Is there a way to get this to work with the default camera on the iPhone?
Hi @Terry Hugh Hunter read from your description, the system seems to work fine. Both the receiver and transmitter will turn into power-saving mode therefore they stop indicate lights after while. But just one click on the transmitter on/off button, it will be woke up.
I assumed the problem you have was no sound coming out? We many need a few more info, when used with PC, did you use external output device, like headphone or speaker? Where did you plug them? As for smartphone recording, which mobile did you use? And you connect the USB receiver through the USB adapter?
You can message us on our Facebook page: https://www.facebook.com/FifineStore or support email: webfifinemicrophone.com with info. So that we would have a more constant reply. And I think this issue can be fixed in a short time after we get to know the situation.
k031b transmitter will not pair with the receiver. Tried all different channels. checked the battery and changed, both times battery indicator said full. I believe the yellow light on the transmitter and the blue light on the receiver are supposed to stay on if paired. Both go out after a few seconds, however, they both briefly turn on when plugged in and turned on at first. Also as a final resort reset option does not work even after trying several times. I have tried in both an android and on a win 10 pc with the same negative results. Can you offer advice?