K031B FAQs
fifine mic
Self Troubleshoot before proceed any further.
Please include the test result when resorting for email support.
1.Using fresh batteries for transmitter. After powering it on, do transmitter screen of receiver turn on and stay solid?
2.Plug in USB receiver, it's normal that the blue indicator blinks for a few secs and doesn't stay on.
3.Is "USB PnP Audio Device" seen by your Windows or Mac, or is recognized as unknown device?
4.If it's "USB PnP Audio Device", does its level meter respond when you speak?
5.If it responds, but you still don't hear audio from PC, have you select correct output device (computer or the mic) under system and software setting?
6.If no response, does reset help?
7.If reset doesn't work, before reset, are all units off? During reset: does screen blink and 564MHz appear?
8.If computer sees it as unknown device, have you test out on a different computer? Tried to update and reinstall the unknown driver for a few times on the same computer?
9.Connecting and recorded with mobile device via a proper adapter, you have to unplug the adapter to hear playback audio coming out of your mobile.
Q: The mic does not work!
A: Follow the video below to check if USB receiver is recognized by computer and if receiver and transmitter paired. If not, just follow the tutorial to change frequencies (from 2:50 to 3:07) and reset the whole system (from 3:10 to 4:00).
Q: Does K031/K031B wireless lapel mic work with phones?
A: Yes, it does. But you need a USB type A to type C or lightening adapter and we have confirmed that it works with: Samsung S and Note series of 7/8/9, iPhone 5-8, XS MAX, Sony Z series, Goolge Pixel 2 and Huawei Mate and P 20. If you are using model that is not listed above, as long as the released date of your phone is similar to those mentioned models, the mic should still work.
Q: Will this work with a Bluetooth speaker?
A: In order to give adequate sound, that Bluetooth speaker should be more than 25 watt you can find a power bank to supply power for receiver and an audio cable to connect USB receiver with speaker.
Q: What can I do to increase volume?
A: 1.Turn up the level of input and output to around 80% on computer.
Windows: Go to control panel→Sound setting→Recording Device→right click “USB PnP Device”→Properties→Levels. Same goes for output volume on "Playback Devices".
Mac: System Preferences→Sound→Input/Output→Input Volume/Output Volume
2.Do have to aim the mic toward the mouth, seating it approximately 9 inches below. When using head-worn, you may need to take off the foam cap to check if the capsule is pointed directly to your mouth.
3.If it is possible, please try the speaker that has over 25 watt power.
Q: How to use multiple microphones on one computer?
A: Yes if you want to have a try, check out the link below. Basically, for Windows users, you just need to download an app called voice meter banana. If you use Mac, just create an aggregated device by using MIDI Audio setup.Blog post: Using Multiple Microphones On One Computer
Q: After upgraded to Windows 10, microphone doesn't work?
A: If “USB PnP Audio Device” under “Recording Device” appears but the level meter doesn’t move when speaking to mic, simply go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone as well as the other apps below, especially the "Voice Recorder". At lasts restart computer.
Q: No sound on my Mac!
A: 1.Check whether the icon of the “USB PnP Audio Device" appears or not.
(“System Preferences”→“Sound”→“Input”)
2.If yes, then you’re good to go. But you can’t hear any playback of the mic before you click open an audio software on Mac OS.
Q: Microphone doesn't work with my Skype!
A: 1.Follow the playlist: http://bit.ly/k031bproblemsolving to check if K031B is working properly.
2.For Windows user, you can go to Setting→Privacy→Microphone, and set it to allow apps to access to microphone, at lasts restart computer.
3.Update Skype to latest version or re-install the latest Skype.
Contact
If the trouble-shooting methods above still cannot solve your problem, feel free to contact us at web@fifine.cc
Please include the order number and specify the problem in your email.
Hi M Vacchio sorry about the issue. And we thought you have changed the batteries for the bodypack at the first place and it still didn't work? We understand it's weird that the product stopped working after a day. But such issue could happen on a wireless system. And it may be easy to get fixed, if it's the unpair problem. Have you tried the reset, bring it back to factory setting could help sometimes. Below is the tutorial for reference, the exact setup is from 3:20 to 4:03. Two things may need a bit more attention when doing the reset. Firs off, both units should be off. Next, the transmitter screen should flash and the 564 frequency should be seen. If it doesn't help, please message us on our Facebook page: https://www.facebook.com/FifineStore or support email: webfifinemicrophone.com with the test result. We will help fix this issue.
Bought your wireless mic for use in one of our school classrooms. Worked for a day and not it does not work.
Please either help me fix the problem or we will have to send it back for a refund.
Hi @Setsuko jolly sorry for the delay, I’m afraid it won’t work. The setup of smartphone or tablet with K031B won’t be able to amplify your voice. Unless you record it down and play the audio file through Bluetooth.
According to your setup, the more practical way is to use a mixer to mix music and microphone sound, and then send the mixed audio to Bose SoundLink mini through AUX cable. And because of the mixer, you can still get pretty decent sound from this setup. You can still use microphone wirelessly, but the smartphone will have to stick with the mixer.
I use iPhone 6x or ipad with bluetooth (Bose SoundLink mini) to play music (iTunes) in my fitness class (30 students). If i connect this microphone to same iPhone using to play music, my voice and music will amplified by Bluetooth at same time? I am looking for microphone like this for long time. I am very appreciated if you could respond asap since i need it very soon. thank you,
Jolly
Hi @JK it’s a bit complicated to explain so we leave alone that part and just gave the solution. The story behind is that even thought the K031B has been using the USB for input connection, which doesn’t take time to send the digital signal into computer, but the audio process and output inside computer do. The processing doesn’t make delay so noticeable, what matters is the the audio conversion in output. Digital signal has to become analog signal to be accepted by your speaker. And even the computer with the best sound card, the delay is still around 500 ms, which has been already noticeable. That’s why you didn’t get any good result from tests of different computer.
Directly hooking up with the speaker is definitely the best solution, especially your speaker is 3.5mm cable connection. Just follow our last comment to do the setup. You will hear much less and almost unnoticeable delay. Because it’s the analog to analog signal, no conversion is needed.