K780A FAQs

Self Troubleshoot before proceed any further.

⚠️Please include the test result when resorting for email support.

Is "USB PnP Audio Device"/"FIFINE K780A Microphone" seen by your Windows or Mac or is recognized as unknown device?
If it's recognized, is what you want to do is to hear mic playthrough you computer speaker?
(Please refer to "It's recognized, but I didn't hear any sound coming out of my Windows when I spoke" part below).
If computer sees it as unknown device, have you tested out on a different computer? Tried to update and reinstall the unknown driver for a few times on the same computer?
(Please refer to "My Windows is not recognizing the microphone" part below).

Accessories installation

Please follow the video below (from 0:10 to 1:59) to set up the microphone kit.

Not recognized/Recognized but no sound

Sorry no. Because all FIFINE USB microphones use a universal driver built into Windows and Mac and even some Linux and Chromebook systems. So there is no specific driver to download. If the driver fails to trigger the automatic installation on Windows, just follow the steps below to update and reinstall the driver. For the other systems users, please check out the correspondent tabs.

✔️It is the troubleshooting video for K669B, but can also be applied to any FIFINE USB microphone. Please follow from 0:21 to 3:16.

⚠️For the latest Windows users, in order to access the sound setting, please right-click the speaker icon at the bottom right-choose "Sound"-click "Sound Control Panel" at the upper right of the pop-up window.

Please download the application from the link below to clean up the USB registry of your PC. The code for unzipping the file is "fifine".
https://drive.google.com/file/d/17rLtF_-UV9_hzAlqdBDr4Nl2C-V5aKHr/view?usp=sharing
Plug the FIFINE USB mic into your computer, uninstall the "Unknown USB Device" under the Device Manager, then unplug the microphone. Skip to the second step if there's no "Unknown USB Device".
Stay on the Device Manager, double click the app to run. Select “Clean”. Finally, restart the computer and replug the mic to another USB port.

Troubleshoot if the level meter moves by following the video below (from 3:28 to 3:56).

⚠️Make sure that you click the checkbox "listen to this device" to hear yourself through computer.

✔️It is the troubleshooting video for K669B, but can also be applied to any FIFINE USB microphone. Please follow from 5:53 to 6:52.

Troubleshoot if the level meter does NOT move by following the video below.

⚠️For the latest Windows users, in order to access the sound setting, please right-click the speaker icon at the bottom right-choose "Sound"-click "Sound Control Panel" at the upper right of the pop-up window.

⚠️Follow the video below (from 2:08 to 2:23) to check if the K780A is seen by your Mac. If not, please test out with another USB port on your Mac or better to test with another computer.

Please follow the video below from 2:25 to 2:40.

Because of the variations of the Chrome OS system, we have only confirmed the computer models and system versions below work.
Toshiba Chromebook 2 (2015) with OS Version: 67.0.3396.99;
Acer R11 with Version: 71;
Acer C720, Acer C740, Samsung Series 3, and Samsung Series 5 with OS Version: 72.0.3626.117.

Then downloaded a Voice Recorder app from the Play Store, you're good to go.

It works when using with a proper USB adapter. But we recommend using it only with Windows and Mac computers, because you can't speak into the microphone and hear from the smartphone at the same time.

Android with a micro-USB port needs a micro-USB male to type-A female adapter.
Android with a type-C port needs a type-C male to type-A female adapter.
iPhone/iPad with a lightning port needs a lightning male to type-A female adapter.
iPhone/iPad with a type-C port needs a type-C male to type-A female adapter.
⚠️Highly recommend the adapter from Apple store if you do want to use the mic for your Apple mobiles.
https://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter
https://www.apple.com/shop/product/MD821AM/A/lightning-to-usb-camera-adapter

⚠️Go to "Setting"-"Devices"-"Audio Devices"-uncheck the option of "Switch Output Device Automatically"-plug the microphone into the console while the headset into your controller-choose the correct input and output devices. The shortfall is that you have to do it every time when using your Play Station.

⚠️The mic doesn't work with the Xbox console nor controller directly. So we don't recommend using it with the Xbox. But there's a way to do so. You can get it work but the sound quality would become so bad that you would rather not doing so.

Plug the mic to a computer-enable the montoring feature (please refer to "It's recognized, but I didn't hear any sound coming out of my Windows when I spoke" part)-find a 3.5mm audio cable-plug one end into the computer headphone jack and the other end into your Xbox controller.

Volume level/Background sound

For Windows users, under "recording devices", right click "USB PnP Audio Device"/"FIFINE K780A Microphone", choose "Properties", click "Enhancement" and uncheck the "allow applications to take excluisive control of this device"

For Windows and Mac users, check if the feature of automatically adjusting microphone level has been enabled, which is commonly seen in software of Discord, Skype, etc.

Take a look at one of our blogs for more troublshooting methods: https://fifinemicrophone.com/blogs/news/fix-of-microphone-control-adjusting-itself

✔️It is the troubleshooting video for K669B, but can also be applied to any FIFINE USB microphone. Please follow the whole video below.

Not working on my software

Follow one of our blogs to set it up: https://fifinemicrophone.com/blogs/news/how-to-set-up-any-fifine-microphones-for-voice-recognition

Follow one of our blogs to see if it helps: https://fifinemicrophone.com/blogs/news/fix-of-microphone-control-adjusting-itself

Yes if you want to have a try, check out the link below. Basically, for Windows users, you just need to download an app called voice meter banana. If you use Mac, just create an aggregated device by using MIDI Audio setup.

Check out the step-by-step tutorial from one of our blogs: https://fifinemicrophone.com/blogs/news/using-multiple-microphones-on-one-computer

It's recommended getting K669C condenser mics instead, whic has an XLR port to work with a multi-channel audio mixer. And it's a much easier way to use more than one mics in a time.